• Developed and implemented a training program for all front desk receptionist• Received and completed invoicing for AR and direct bill accounts • Uploaded rates, business rates, and configured room inventory • Trained in all departments in the hotel (maintenance, server, kitchen cook, hostess, expo, bartender, event coordinator, sales, housekeeping)• Completed inventory/order for the marketplace and competitively priced • Worked with clients (potential clients) on events, room blocks, and corporate rates• Set up work standards and emergency procedures • Created and maintained scheduling for employees and tracking labor hours • Encoded and organized pertinent information and data into the computer• Implemented and tracked process and staff improvement metrics and performance• Collected payment from guests during checking out and made sure they leave the premises safely• Recorded the expenditure of the guests and added it to the guests’ bill of payment.• Handling guest concerns/feedback and keeping up to date on guest service scored in all hotel departments.• Ability to work under pressure and manage/resolve guest issues or complaints• Provided excellent customer service over the phone and in-person• Direct experience with maintaining reservation system, room assignment, and processing hotel documents• Responsible for monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements.• Establish long-lasting vendor relationships to negotiate contracts for clients.• Responsible for monitoring guest/client emails and email inquiries, including assisting current and future guest/client local travel arrangements. • Coordinated with various departments to ensure events are adequately staffed and managed 2 to 20 employees. • Sending out accurate client contracts and ensuring they are signed and returned within appropriate deadlines and conducting a follow-up analysis of events

• Developed and implemented a training program for all front desk receptionist• Encoded and organized pertinent information and data into the computer• Implemented and tracked process and staff improvement metrics and performance• Collected payment from guests during checking out and made sure they leave the premises safely• Recorded the expenditure of the guests and added it to the guests’ bill of payment.• Ability to work under pressure and manage/resolve guest issues or complaints• Provided excellent customer service over the phone and in-person• Direct experience with maintaining reservation system, room assignment, and processing hotel documents• Establish long-lasting vendor relationships to negotiate contracts for clients.• Develop event decor and ambiance based on client vision and budget • Responsible for monitoring guest/client emails and email inquiries, including assisting current and future guest/client local travel arrangements.• Cross-trained in all departments within a hotel (maintenance, server, kitchen cook, hostess, expo, bartender, event coordinator, sales, housekeeping)• Coordinated with various departments to ensure events are adequately staffed and managed 2 to 20 employees. • Curate day-of timeline for success which is communicated to all departments involved.• Attract new clients and maintain pre-existing clients through excellent word of mouth advertising and feedback. • Sending out accurate client contracts and ensuring they are signed and returned within appropriate deadlines and conducting a follow-up analysis of events • Conceptualized, planned, and organized over 30+ events• Quality Excellence Award Winner 2019

• Served as the human voice and personality behind Citi to clients while providing quality customer service with each and every client interaction.• Manage large amounts of inbound and outbound phone calls in a timely manner• Effectively breaking down information and identify opportunities to gain client agreement and trust• Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives• Achieved month individual and team based targeted performance goals• Processing payments with ABA routing and checking account numbers and debit cards• Deescalating complex situations with clients and providing information about any inquires including accounts, billing, title disputes and etc.

• Conducting extensive product searches in order to ship and approve the quality of the product before departure• Recording inventory for multiple areas and transporting supplies to areas in need• Responding to pages to deliver products from one staging area to the other in a timely manner according to priority• Duties included assembling, addressing, stamping, coordinating shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise.• Exercised strong interpersonal communication skills with all departments

Suggestive selling customers items that they may be interested in. Using customer service techniques to provide good, quality customer service. Trained to pierce and sterilize work station for piercing ears of all different ages. Communicating in detail with customers when signing consent forms, process of ear piercing and after care instructions. Completing daily task and using time management to get task done. Completing whole store planogram and markdown tasks as well as completing freight and shipments. Counting register tills, closing /opening paperwork, making deposits, making bank runs, and opening/closing the store correctly. Handling and accepting cash and checks at the counter and providing appropriate receipts.

Provide excellent and quality customer service to guest who come in and dine at the restaurant. Build customer loyalty and satisfaction of service. Respond to any guests’ inquiries and requests about food, food allergies, or service. Resolve issues efficiently and professionally within the dining room. Completing side work, cleaning tables, opening and closing tasks as well as assisting others in cleaning the dinning room and back of house. Provide guest with suggestions off our menu and food or gift items in our store part of the restaurant.