Joy Sulez Email & Phone Number

Boise, Idaho, United States

Boise, Idaho, United States

Meridian, Idaho, United States

Idaho Falls, Idaho, United States

Idaho Falls, Idaho, United States

• Developed and implemented a training program for all front desk receptionist
• Received and completed invoicing for AR and direct bill accounts
• Uploaded rates, business rates, and configured room inventory
• Trained in all departments in the hotel (maintenance, server, kitchen cook, hostess, expo, bartender, event coordinator, sales, housekeeping)
• Completed inventory/order for the marketplace and competitively priced
• Worked with clients (potential clients) on events, room blocks, and corporate rates

Nampa, Idaho

• Developed and implemented a training program for all front desk receptionist
• Encoded and organized pertinent information and data into the computer
• Implemented and tracked process and staff improvement metrics and performance
• Collected payment from guests during checking out and made sure they leave the premises safely
• Recorded the expenditure of the guests and added it to the guests’ bill of payment.
• Ability to work under pressure and manage/resolve guest issues or complaints

Boise, Idaho

• Served as the human voice and personality behind Citi to clients while providing quality customer service with each and every client interaction.
• Manage large amounts of inbound and outbound phone calls in a timely manner
• Effectively breaking down information and identify opportunities to gain client agreement and trust
• Identify customers’ needs, clarify information, research every issue and provide solutions or alternatives
• Achieved month individual and team based targeted performance goals
• Processing payments with ABA routing and checking account numbers and debit cards

Boise, Idaho

• Conducting extensive product searches in order to ship and approve the quality of the product before departure
• Recording inventory for multiple areas and transporting supplies to areas in need
• Responding to pages to deliver products from one staging area to the other in a timely manner according to priority
• Duties included assembling, addressing, stamping, coordinating shipping/receiving merchandise, unloading/unpacking, verifying products, and recording incoming merchandise.
• Exercised strong interpersonal communication skills with all departments

Nampa, Idaho

Suggestive selling customers items that they may be interested in. Using customer service techniques to provide good, quality customer service. Trained to pierce and sterilize work station for piercing ears of all different ages. Communicating in detail with customers when signing consent forms, process of ear piercing and after care instructions..

Nampa, ID

Provide excellent and quality customer service to guest who come in and dine at the restaurant. Build customer loyalty and satisfaction of service. Respond to any guests’ inquiries and requests about food, food allergies, or service. Resolve issues efficiently and professionally within the dining room. Completing side work, cleaning tables, opening and.