Joy Apple Email & Phone Number

Analyze, design, and develop innovative intranet solutions for customers, focusing on SharePoint Online and Microsoft Teams, utilizing Yammer and other M365 tools as needed.Leverage Microsoft 365 suite of tools, including Microsoft Viva, to give clients ‘Modern Workplace’ experiences for employees, improving collaboration while streamlining communication.Envisioning and architecting solutions that allow customers to fully realize the value of their Microsoft 365 investment.Work to identify opportunities and sell engagements that use the Microsoft 365 suite of collaboration and Power Platform tools.Active role in defining and creating PAIT Group’s ‘Modern Workplace’ go-to-market strategy and related solutions and offerings.Mentor junior consultants on how to architect solutions on the M365 platform; provide technical leadership to team members such that vision, requirements, and design are translated into technical deliverables. Facilitate relationships with industry partners to provide exemplary business solutions.Create blog and video content and participate in marketing campaigns to promote PAIT Group’s unique approaches and perspectives on modern work, demonstrated by our “people first” relationships and technology methodologies.

Establish client requirements and deliver strategic recommendations through Deployment Planning workshops. Provide sales team with expert guidance on sales and pre-sales client calls utilizing knowledge of MS Teams, SharePoint, and Microsoft 365. Obtain user stories and requirements for business process implementation and information architecture. Deliver educational instruction and coaching during ad hoc training initiatives and intranet deployment. Promote consistent learning of new functions and features of Microsoft 365.♦ Improve collaboration by formulating information architecture according to Microsoft best practices for modern site architecture with emphasis on template usage and integration of Microsoft Teams.♦ Assure clients recognize functional advantages of Microsoft 365 by facilitating consistent correspondence during and after project completion.♦ Lead discussions with clients regarding governance, provided Change Management support, and formulate communication strategies for change adoption.♦ Created and hosts successful webinar, presenting courses on Microsoft 365, SharePoint, and MS Teams.

Bartlesville, Ok

• Work with SharePoint Team Leads and Business Analysts to ensure feasibility of requested proposals in SharePoint• Assist Resource Managers to properly staff and assign roles on projects• Interface with Business Analysts and Project Managers to ensure projects stay on time and budget • Create and manage test cases for SharePoint projects• Act as SharePoint subject matter expert and advise BAs and PMs on SharePoint capabilities

Edmond, Oklahoma

Tulsa, Oklahoma

• On-site and remote consulting services for Oil and Gas clients• Develop requirements for projects by meeting with technical and business teams• Business process mapping to help determine best roadmap for ECM• Workflow development• Technical Training

Huntsville, Alabama Area

• On-site Summit 7 resource for consulting, training and user adoption at QuikTrip Corporation• Design and implement document management solutions using out of the box functionality and workflow• Nintex workflow design• Site and Site Collection Architecture for corporate intranets and public facing sites • ECM taxonomy for SharePoint implementations• Develop requirements for projects by meeting with technical and business teams• Assist with the development of technical governance plans based on the customer requirements.• Identify customer needs and assist with implementing business strategy leveraging the SharePoint platform• Troubleshoot SharePoint 2007 / 2010 /2013 and supporting infrastructures and perform Root Cause Analysis• Maintain current knowledge of new technologies related to SharePoint, ECM, Portals and Collaboration systems • Create custom Nintex workflows to automate and modernize internal processes• Provide classroom training and mentorship to customer business users using a combination of VM images and customer’s own environment • Continue to provide training and consulting through Summit 7 Systems for other customer projects

• Provide Instructor-led training for SharePoint Power End User 2010 and 2013 and InfoPath 2010• Deliver training materials and real-word SharePoint experience to classes ranging in size from 6 to 20 students• Time in class focuses on lab/training material instruction but also encourages students to ask questions and look at new ways to accomplish business tasks• Managed and edited courseware

Built and maintain SharePoint 2010 farm and all sites. Oversee the health of TBE’s 2007 SharePoint farm and maintain the various SharePoint Sites throughout the environment. Work with Program Managers and Power End Users to develop and implement business solution utilizing SharePoint.Create Web Applications, Site Collections and sites as required.Provide custom site content as needed. Including web parts, content types, Configure custom site permissions as required by the business unitAssist other server administrators (Exchange, SQL, Oracle) with virus scans, server updates and other responsibilities as needed.Internal SharePoint training for company employees.Provide technical support to end-users and power users of SharePoint which have been escalated by the Help Desk.Technology SummaryCertifications:Microsoft Certified Technical Specialist- Microsoft Office SharePoint Server 2007, ConfigurationSystems:Windows7, Windows XP, VistaServer 2008Software:SharePoint Designer 2007 and 2010 Microsoft Office 2007 and 2010Lotus notesTrend Micro Office ScanTechnical Writing & Editing:October 2010- Wrote a SharePoint Designer 2010 courseware module for Mindsharp (English, Bleeker and Assoc.) March 2010- Contributed content to Microsoft SharePoint Server 2010 Administrator's Pocket Consultant from Microsoft Press.Assisted with the editing and validation of the SharePoint Products and Technologies Administrator’s Pocket Consultant from Microsoft Press.April 2007- Assisted with the editing of two chapters for the Microsoft Office SharePoint Server 2007 Best Practices book from Microsoft Press. Secret level clearance obtained October 2008

Answer incoming calls and e-mails to the IST Help Desk. Troubleshoot computer or printer issues over the phone or via e-mail when possible. Follow up with face-to-face support if necessary. Assist MIS with creating and managing SharePoint user accounts for TBE and TSI SharePoint groups. SharePoint site collection administration for the IST Help Desk. Install and upgrade software applications and hardware drivers. Active Directory account creation and maintenance. Computer set-up.

Identify and address customer needs by providing a wide variety of in-branch services such as opening new accounts, performing money transfers, receiving loan payments, and selling/buying foreign currency.Resolve customer problems through direct personal action, referral to alternative branch or through other bank resources. Enhance customer relationships by telemarketing bank products. Maintain customer account records. Opening and closing the branch and other operational tasks.

Education record

Degree, Information Technology