Assists with quality assurance of digital Over-the-Top (OTT) campaigns, ensuring accurate set up, and delivery is achieved. Quality checks various platforms to ensure accurate set up of orders and follows up to ensure discrepancies are corrected. Follows up on QA reports (Salesforce, Google Doc's) to ensure accuracy of data and remediation of identified errors. Tracks QA failures to ensure data is captured for coaching or process-re-tooling.

Deliver specific delegate Provider Data task assigned by a supervisor. Maintain Provider Data to ensure the quality of the network. Responsible for accurate and timely maintenance of critical provider information on all claims and provider database. Coordinates provider enrollment and assist with coordination of meeting with providers for training contracting and reporting. Updating directories for all contracted organizations. Responsible for reporting and tracking provider calls and complaints. Completing day to day Provider Data tasks without immediate supervision but has access to advice for more experienced team members, if needed. Tasks involved a degree of forward planning and anticipation of needs or issues. Resolves non-routine issues escalated from more junior team members.

Provider Maintenance, Enrollment; creating records for physicians & hospitals and enrolling new members, or updating existing members. Using Access PowerPoint, excel spreadsheet, NPI, Facets, assigning providers and etc...

Inbound call center; as a customer service representative, handling all levels of mortgage servicing inquiries, i.e. payments, escrow analysis, insurance and tax. Research and resolve inquiries via the phone, email, written correspondence and providing first call resolution and the root cause analysis. Working in a fast paced, structured environment following key performance with a high emphasis on quality and productivity and working to meet individual and team goals for service level on a daily basis.

Call center; inbound and outbound collection calls, receiving inbound calls from customers on accounts past due by 31 days or more. As LP II, asking appropriate facts finding questions and providing accurate loan updates, status and if additional documentation is needed for Home Affordable Modification Program (HAMP). With that being said, using my negotiation skills, to identify payment problems and offer solutions while appropriately discussing delinquency resolution and loss mitigation alternatives. Also, following all policies and procedures regarding payment arrangements, account documentations, proper disclosures, and update of customer information along with CFPB, Federal and Statutory Regulations.

Communicates effectively with internal and external to provide support, information, process inquiries, and problem solve. Identifies and escalates inquiries, complaints, and emerging trends as determined by the escalation procedure. Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage their skills to get the most out of each member. Develop and maintain effective organization of responsibility, including coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities. Manage and expand client and coworker relationships.

Attendance reporting, barrier reporting, database management of up to 4500 employees. Counsel input, documentation management, special access, excel projects, decision making, planning and organizing coaching and developing Integrity Associates. Also Communicate with Amazon/Integrity management regarding Safety Awareness for Inbound and Outbound departments.

As a team player working to ensure that our applicants are placed in positions where they will be successful. Using internal software, walking applicants through an application process, verify eligibility to work legally (I-9), administer drug tests and place qualified applicants in positions at Amazon locations in Phoenix area. Also greet applicants with enthusiasm and professionalism, making them feel relaxed, welcomed, and valued. Communicate with the applicant all pertinent information regarding the assignment, to include policies, expectations, and requirements of the client. Ensure that all processes are completed within the interview, including administering an oral drug test, collecting information such as ID and education, completing an I-9 to verify work authorization. Ensure that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered. Ability to be positive, friendly and focused on our candidate pool for duration of an 8 to 12 hour shift. Impeccable attention to detail and ability to follow standard process.

Where applicable, communicate with customers to attempt to bring resolution to unpaid accounts, diffuse escalated calls and negotiate. Provide prompt resolution to customer inquiries by providing and accurate information.

Receive products, research products, locate vendors information, customers orders, and internal customers. Working closely with inbound corresponding; for daily transshipment, problem solving (dock, receive, stow), ISS, each receive, and stowing. At times fill in for stowing/inbound and bin counts for ICQA/outbound.

Setting up new claims for homeowners, auto accidents, theft, burglary and injuries. Sorting incoming police reports, witness reports, recorded statements, any other incoming correspondence. Worked on special projects for homeowners and auto; Replacements Jewelry website & Police Reports Online (USA, cities, county sheriff, reservation, rangers, military)

Monitor Hazard/Flood insurance issues in a timely manner, working closely with agencies. Maintain Hazard/Flood insurance coverage for homeowners and companies. Research mortgage loans for up to date insurance policy for hazard/flood insurance for homeowners, companies and private lots.