Joy Terry Email and Phone Number
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Joy Terry personal email
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Senior Manager of call center operations at Jack Henry. I specialize in workforce management. I work with multiple lines of business within the consolidated contact center to ensure creative work solutions and work life balance for associates. I work closely with the leadership team to develop opportunities for career growth and advancement, including learning and development throughout the department. I have proven success with strategic planning, forecasting and scheduling.
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Senior Manager Product SupportJack HenryShepherdsville, Ky, Us
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Senior Manager Product SupportJack Henry Oct 2022 - PresentRemote/Hybrid -
Product Support ManagerJack Henry & Associates Apr 2021 - Oct 2022
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Customer Support ManagerJack Henry & Associates Oct 2017 - Oct 2022
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Client Support Workforce SupervisorJack Henry & Associates Apr 2006 - Oct 2022Elizabethtown, KyJoy has 12 years in call center experience with 10 years of workforce management experience. She calculates staffing requirements for a medium size call center, evaluates staffing needs, creates schedules and manages daily performance. Joy has no problem multitasking, prioritizing tasks and working independently. She has proven workforce management skills including data analysis, adjusting schedules and monitoring trends. She works closely with the leadership team, updating them on call center trends, offering times for training opportunities and events. In addition, Joy works closely with community and activity committees within the organization to boost morale and provide volunteer opportunities for employees.She serves as a member of the iPay Community and Activity Committee since 2011. She was also asked to be the team lead for a committee started by the General Manager to help promote fun in the workplace across several JHA offices starting in 2014.
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Key Holder/Sales AssociateZale Sep 2006 - Sep 2013Elizbethtown, KyUnder the leadership and guidance of the selling manager, Joy was responsible for providing outstanding customer service, establishing and developing strong customer relationships, building individual sales volume and establishing new accounts. Joy possessed great expertise about the products as well as a solid depth of knowledge regarding repairs of watches and fine jewelry. She met and exceeded her sales goals month to month.Joy was responsible for closing and opening the store as needed. She was also called upon during anytime the store's burglary system was enabled after hours.
Joy Terry Skills
Joy Terry Education Details
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Associate'S Degree
Frequently Asked Questions about Joy Terry
What company does Joy Terry work for?
Joy Terry works for Jack Henry
What is Joy Terry's role at the current company?
Joy Terry's current role is Senior Manager Product Support.
What is Joy Terry's email address?
Joy Terry's email address is jt****@****nry.com
What is Joy Terry's direct phone number?
Joy Terry's direct phone number is 417235*****
What schools did Joy Terry attend?
Joy Terry attended Elizabethtown Community And Technical College.
What are some of Joy Terry's interests?
Joy Terry has interest in Children, Economic Empowerment, Education, Poverty Alleviation, Health.
What skills is Joy Terry known for?
Joy Terry has skills like Training, Salesforce.com, Project Management, Business Analysis, Process Improvement, Integration, Program Management, Html, Vendor Management.
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