Joy Thomas Email & Phone Number

Ernakulam, Kl, In

Thrissur, Kerala, India

As part of the Central Network Operations team, I manage networkoperations, production, and monitor application servers. My dailyactivities include monitoring, generating periodic reports, andproviding solutions to customer issues or needs through ticketingor email. I am also responsible for setting up new servers forproduction from scratch.

Kochi, Kerala, India

Supporting Cochin International Airport Data Center. Part ofthe operations team, which involves managing and maintenance ofVMware environment (250+ Virtual Servers and 9 Esxi hosts) inCisco Hyperconverged infrastructure. Activities include VirtualServer creation, hardening, migration, cloning, resource allocation,vMotion, DRS, and Snapshots. Administering Virtual Servers includingboth LINUX and WINDOWS. Perform daily server monitoring, andverify the integrity and availability of all server hardware resources,and optimize the operating system performance. Identifying andresolving server Hardware issues and firmware upgrades. Managingand monitoring Commvault Enterprise Backup and Recovery forvirtual machines. Manage and monitor VPC, AWS instance, S3, VPN,and billing for Commvault backup solution. Reviewing server andapplication logs, and verifying completion of scheduled jobs such asbackups both local and AWS.

Kochi, Kerala, India

Managing IT infrastructure of the Entire Business Group. ProvidingTechnical, Software, and Hardware support to all the users.Managing around 300 workstations, servers, and Networkequipment across all businesses. Managing Firewall(Cyberoam),VPN, Antivirus server, LAN, Wi-Fi Networks, CCTV Surveillance, IPPBX, and UPS. Coordinating closely with all the vendors for the best ITservices including AMCs, and ISP support.

Kochi, Kerala, India

Managing the whole Network Infrastructure of the Business Centre.Managing 40-plus office network connectivity including both wiredand wireless connectivity, Hardware Firewall with LoadBalancer(Tacitine), VLAN, IPPBX, CCTV Surveillance, and door Accesscontroller systems. Web Hosting support, cPanel, Pleskmanagement, and troubleshooting. Managing both Linux andWindows workstations and HP rack servers. Coordinating closelywith all the vendors for the best IT services including AMCs, and ISPs.

Kochi, Kerala, India

Supporting APM Terminals India Pvt. Ltd at Vallarpadam Cochin bymanaging Windows Domain Network of 100+ computers, entirebusiness unit IT needs. Managing, and maintaining ILL, PRI, and MPLSconnectivity by keeping maximum uptime. ManagingIPPBX(Panasonic), File Server, Print Server, CCTV Surveillance, LAN,Wi-Fi, N/W printers including LaserJet, inkjet & Dot-matrix,Desktops, Laptops, UPS, procurement, outlook. Providing Technical,Software, Hardware support to users, and guidance. Assetmanagement, documentation, and coordinating closely with all thevendors for the best IT services. Well-maintaining all the IT assets bydoing periodic services in regular intervals

Kochi, Kerala, India

Windows Server 2012 administration, AD, DNS, DHCP, Group Policy,WDS, File Server, and permissions. Managing Domain Network of 40active computers. File server and SQL 2012 & 2008 Databasebackups, Outlook. Managing and maintaining Desktops, laptops,LAN, Wi-Fi, and all Network equipment, local/network printers, signage, projector, and telephone lines.Asset management,documentation. cPanel shared server monitoring and Web hosting,Domain registration and renewal management. Taking periodicbackups of all website files and databases.SOFTWARES: SQL 2012 & 2008 server, Visual Studio 2010, SVN, IIS,FileZilla.

Kochi, Kerala, India

Supporting federal bank Data Center. Providing 24*7 Networksupport to all the Federal bank branches across India. Monitoring,and managing Leased Lines. Managing, Configuring, and upgradingCisco Routers and switches.