Working for Wake AHEC to provide quality improvement services to independant practices in 9 counties in Central North Carolina. Working alongside NC DHHS and NC Medicaid to assist practices with COVID-19, Medicaid Managed Care and Health Information Exchange (NC HIEA).

Provided Epic training for all new employees as well as ongoing and refresher training to meet the needs of the clinic and the employee.Collaborate with management and staff to identify and solve issues that are interfering with the department’s ability to function well and meet goals.Serve as a resource to clinic staff, management and IT.Use my extensive knowledge of the revenue cycle and process improvement to identify, analyze and rectify operational workflows.Collaborate with and make recommendations to Instructional Designer regarding training curriculum and materials.Conduct routine assessments through site visits. I use this time to get feedback from management, assess adherence to workflow policies and answer questions.Educate providers on coding trends and issues.

Perform E/M audits and prepare audit results and summaries.Gather and analyze dataRespond to compliance questions from UNC Healthcare employees.Perform billing and documentation audits.Conduct special projects as defined in annual work plans

Managed physicians billing for twelve providers at two cancer center locations. Served as a team leader and managed the billing activities for Rex Hematology Oncology Associates.Reviewed, analyzed and developed solutions to improve business processes in order to efficiently maximize profits.During my tenure the outstanding Accounts Receivable, days in AR, and AR over 90 days old decreased and the amount of cash coming into the department increased. My department always met or exceeded all monthly benchmarks set by the hospital leadership.Presented financial dashboard to Cancer Center and hospital directors. Managed the work activities of 3 employees working remotely and at three office locations. Additionally had a dotted line reporting relationship with 3 charge entry/coding staff and 8 front desk staff.Was available for all management, leadership and co-workers within and outside of the Cancer Center for all revenue cycle related questions and concerns.Analyzed billing data to drive work activity.Developed standard operating procedures and implemented model for billing employees to work remotely.Reconciled financial monthly reports

Analyzed data, performed financial analysis, low paying analysis and denial review and provide ad hoc reporting to the Departments of Surgery, Neurology and Radiation Oncology, primarily using Business Objects and Excel.Worked with departments to prepare charge and receipts budgets.Worked collaboratively with claims representatives, coders, and their management to solve and resolve billing and collections issues.Super-User for the UNC implementation of GE Centricity.Worked with several clinics to implement and train staff on GE Centricity, scheduling, charge entry, billing and collections system.Completed Six Sigma Yellow and Green Belt training and projects.Prepared financial analyses for physicians, P&A leadership, and hospital administrators. This analysis is used to make decisions regarding a variety of issues including expansion, hiring and profitability.Presented financial reports to physicians, departmental administrators and UNC staff.Conducted denial analysis, work with physicians, claim representatives and coders, to monitor and resolve denials. Recommend and implement billing changes in order to reduce denials and maximize reimbursement.