Joy Wachira Email and Phone Number
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Joy Wachira personal email
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With over 15 years of experience; as a Program Manager at Ink Coaching for the Sanara Program, Lead Consultant at PowerPlay I deliver customer service excellence to a variety of clients and industries. I partner and grow people to achieve the best impact by providing customized training, facilitation, and coaching solutions that enhance their skills, performance, and satisfaction.My mission is to voice the customer's expectation and exceed it by providing solutions that connect with the customers and create lasting value. I have a strong background in operations management, customer relationship management, team building, and contact center management, which enables me to design and implement effective strategies and programs that improve customer loyalty, retention, and advocacy. I am also passionate about empowering and enabling tomorrow's leaders, as a Career Coach and trainer at TalentGurus@254 and Training Consultant at Dolphins Group, where I help individuals and organizations discover and unleash their potential.
Powerplay
View- Employees:
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Lead ConsultantPowerplay Oct 2021 - PresentNairobi County, KenyaWe partner and grow people to achieve best impact.
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Training ConsultantDolphins Training & Consultants Ltd -Dolphins Group Oct 2018 - PresentNairobi County, KenyaDolphins Training & Consultants ltd specializes on executive corporate trainings including: Simplified Strategic Planning, The Hands-off Manager skills training, Executive eMarketing training, Effective sales delivery and management training, Executive public speaking and presentation skills training, High Impact Team Building, Top Image, dressing and etiquette,Professional Writing Skills,Perfect PA and Effective Office Administrator,Reinventing Yourself,Professional writing skills,Dilligent Interviewing skills training,The WOW! Customer service excellence training among others. -
Career Coach| TrainerTalentgurus 254 Apr 2018 - PresentNairobi County, KenyaWe believe there is a genius in everybody, as we are all endowed with unique natural talents and capabilities. At TalentGurus@254, we help you unearth your genius!Through training, mentorship, coaching in our bespoke leadership academy, where we empower, enable tomorrow’s leaders to live intentional, purposeful and productive lives.10 cohorts of the Ascend Open Program Mastercard Foundation Ascend Program - Cohort 1-12Mpesa Foundation Academy - Ignite Program - 64 coaching hours -
TrainerAmalik Dynamic Services Feb 2018 - PresentNairobiService excellence is what differentiates a business and makes it thrive. Training staff to understand why service excellence is an integral part of the success of a business is what we do.
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Customer Service ManagerPoa! Internet Jul 2017 - Jan 2018Nairobi, KenyaWe believe EVERYONE in the world deserves access to the internet and affordable communications.Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.At poa! we believe everyone deserves access to the internet and it should not be limited to the privileged few. Our poa! Internet service provides wireless broadband to low income and rural communities across East Africa, offering individuals and small businesses highly affordable Internet access. poa! brings significant social benefit to the communities we serve by offering free access to digital content including educational and health materials as well as generating substantial employment opportunities. -
Customer Care ManagerCommercial Bank Mar 2015 - Apr 2017NairobiIn charge of Customer Service officers across the branches Ensure that service is delivered with a smile at a personalized level. -
Operations SupervisorMultichoice Sep 2010 - Feb 2015Manage a call Centre and lead a team to deliver excellent Customer Service -
Customer ServiceSafaricom Jul 2007 - Aug 2010Channel feedback on products offered and manage customer queries with an aim of resolving each query on a first time basis -
Customer ServiceSafaricom 2007 - 2010Provide an amazing and outstanding customer experience.Offer Feedback from customers to management on the Mpesa product.Educate customers on the Mpesa product.Assist customers on resolving any issues with their Mpesa account.Offer support to Mpesa agents in resolution of their float accounts.• Feedback channel on all M-Pesa services offered.• Educate customers on all M-Pesa functionality.• Offer Information on the functionality of M-kesho and how to register for the service.Transfer customers to the equity call centre for an M-Kesho query that is related to their equity account.Provide information on the pay bill option in m-pesa and the related partners and their business numbers.
Joy Wachira Skills
Joy Wachira Education Details
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Life Coaching -
Strathmore UniversityInformation Technology
Frequently Asked Questions about Joy Wachira
What company does Joy Wachira work for?
Joy Wachira works for Powerplay
What is Joy Wachira's role at the current company?
Joy Wachira's current role is Career Coach@TalentGurus@254 |Lead Consultant @ PowerPlay| Trainer@DolphinsGroup| Customer Experience professional| Life Coach.
What is Joy Wachira's email address?
Joy Wachira's email address is jo****@****ank.com
What is Joy Wachira's direct phone number?
Joy Wachira's direct phone number is +2542022*****
What schools did Joy Wachira attend?
Joy Wachira attended Transformation Academy, Strathmore University.
What are some of Joy Wachira's interests?
Joy Wachira has interest in Children, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Joy Wachira known for?
Joy Wachira has skills like Leadership, Customer Experience, Team Building, Public Speaking, Troubleshooting, Customer Satisfaction, Telecommunications, Business Analysis, Business Development, Team Management, Team Leadership, System Administration.
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Joy Wachira
International Relations And Security Studies| Counselling Psychologist| Team Building Facilitator| Events CoordinatorNairobi -
Joy Wachira
Sales Consultant @ Fresh Tech Africa | Digital Transformation, Customer ExperienceNairobi1freshtechafrica.com
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