Joy Williams Email & Phone Number

South Croydon, Gb

London Area, United Kingdom

• Successfully managing and maintaining a comprehensive list of projects and charging codes, ensuring accurate cross-charging of invoices by collaborating with NRT ‘s finance team and coordinating with commercial and project managers to obtain and verify the necessary charging codes.• Ensured optimal resources across projects to ensure effective allocation relative to demand by maintaining a forward-looking resource planning view.• Generated periodic management reports and metrics from the SAM system to monitor and ensure the team met their targets, providing valuable insights to senior management and stakeholders• Achieved timely submission of project timesheets by managing security assurance artifacts throughout the approval process, and verifying that timesheet matched the correct invoices, thus facilitating seamless processing for the finance team• Effectively facilitated internal team meetings and captured minutes, ensuring updates and actions were accurately recorded and communicated to stakeholders.• Ensuring compliance with records management policies and standards by managing the security assurance folder structure.• Supporting the maintenance of SharePoint site and shared OneDrive, providing reliable access and organisation for team members and stakeholders.

London, England, United Kingdom

• Successfully led the delivery of face-to-face and virtual training sessions on a new digital system for Safe Work Packs and Line Blockage requests which aimed to reduce the usage of paper.• Successfully managed and executed large-scale user training and support, training over 20,000+ staff nationwide across multiple roles, resulting in enhanced operational efficiency and staff competency.• Exhibited resilience and proactive response to setbacks and competing priorities, consistently delivering results, and thriving in dynamic tech environments.

• Successfully trained all Dial - A- Ride staff, demonstrating exceptional workforce training and development skills by designing and delivering updated training materials, enhancing overall learning effectiveness.• Enhanced overall project effectiveness through the management of projects policies, scope, and cost-implementing.• Executed complex projects and met client's specifications through detailed planning and execution, essential for delivering successful technical consultancy outcomes.• Ensured accurate and timely distribution of project correspondences, demonstrating exceptional communication skills and effective information management, which led to improved project coordination and stakeholder satisfaction.• Prioritised urgent tasks and addressed health and safety concerns, demonstrating advanced problem-solving and decision-making abilities critical for managing high-pressure tech environments.• Facilitated seamless flow of project information between the team and client, showcasing strong stakeholder management and communication skills, resulting in enhanced collaboration and project success.

• Arranged and organised project meetings, effectively communicating change and managing risks, which resulted in improved project coordination and minimised disruptions.• Assessed new project-related risks and dependencies, successfully mitigating potential issues, and ensuring smooth project progression.• Managed contracts to deliver outcomes, demonstrating strong commercial focus and exceptional contract management skills, leading to optimised project results.• Developed and implemented strategic solutions to address project issues, showcasing problem-solving and strategic planning capabilities, which enhanced overall project performance.• Oversaw large projects, ensuring effective execution and consistently meeting key deadlines, demonstrating outstanding project management and deadline management skills, resulting in high client satisfaction.