Technical Operations Analyst / Product Analyst
Los Angeles Metropolitan Area
Technical Operations Analyst Enterprise Hardware and Software Technology Life Cycle planning and reporting using Service Now, Alteryx, and Snowflake. Alteryx Administration team for company-wide deployment, including training and departmental organization. Gathered requirements and wrote internal Alteryx Quick Start and Alteryx Server Onboarding documents. Migrated static executive level PowerPoint presentations to Alteryx/Tableau driven dashboards, and coached team members on how to use Alteryx and Tableau.Product Analyst Product data analyst for a very complex service migration project. The hub of the data wheel for business stakeholders on multiple levels of granularity. Scoped and bounded data requirements while maintaining scalability. Captured functional and non-functional business requirements, use cases, and technical data processes in multiple documents and live presentations. Defined data remediation criteria and facilitated test requirements within the scope of the multi-service migration project. Coordinated the data remediation process across multiple internal divisions to ensure data integrity at all levels, including custom VBA code to speed up manual responses. Wrangled extremely muddy data from multiple sources into an ETL ready format using a combination of Alteryx and VBA coding. Identified gaps in the project requirements. Recommended business requirements for data driven use cases. Coached team members on best data practices.