Joya Ahmed Email and Phone Number

Advisory consulting -Being an ambassador for Prodege we need to recommend/suggest the best approach and methodology to implement in their respective projects. As a customer success managers are responsible to deal directly with clients for our DIY and API platform and the challenges they face. Keep them updated with the day-to-day development process of our platform. Responsible to guide them on our platform usage and utilizing its various features.• Handling Client Concerns: Managed and resolved all DIY and API-related concerns raised by our valued clients.• Account Setup and Guidance: Set up clients' accounts on our platform, formerly known as "Prodege on demand" and currently known as "Peeq." Provided comprehensive guidance to clients on platform usage and its various features.• Challenges Support: Offered dedicated support to clients in overcoming challenges related to project creation, Survey link setup, CPI adjustments, project reconciliation, and other project issues where they need assistance.• Invoicing and Financial Management: Ensured accurate and timely invoicing for services rendered.• Proficient in Tools: Demonstrated proficiency in utilizing various tools, including NetSuite, Okta, Jira, and Google Sheets.

Successfully managing multiple quantitative projects, including Adhoc, Trackers, IHut, healthcare, and dairies. I am well-versed in both Waterfall and Agile methodologies, with a deep understanding of Scrum and Kanban frameworks and Lean and Six Sigma approaches.Vendor management- Work with external panel suppliers, ensuring all the updates are provided in a timely manner, and have worked extensively with various internal tools, gaining a comprehensive understanding of their functionalities. Exemplify exceptional customer service by understanding the client's goal and successfully delivering customer requests with proactive, effective communication. Keyskills-Microsoft Office, Conflict Resolution, Team Coordination, Quality Assurance, Quota Management, Budget management.

-Survey setup, link setup, and quota management as per the study prerequisite.-Testing of surveys to ensure error-free data.-Responsible for consistent monitoring of the project.- Ensure effective communication with internal teams for successful project delivery.-Provide project status reports and revenue analysis. - Vendor bidding & management, execution of projects, costing, and budgeting.-Coordinate with external partners, including network partners.-Proactively identify challenges in the projects, if any, and develop risk mitigation plansSkills-Quota management, Analytical Skills, Market Research Teamwork, , Organizational skills, Problem Solving, Root cause analysis.

• Responded to a wide range of customer complaints promptly, ensuring appropriate and effective solutions were provided.• Demonstrated exceptional problem-solving skills to resolve issues and create a positive customer experience.• Followed up diligently to ensure complete resolution of customer concerns, building trust and loyalty among customers.• Maintained a high level of professionalism and empathy in all interactions, ensuring customer satisfaction and brand loyalty.

• Played a crucial role in handling grievance-related customer service for Mastercard users dealing with surcharge discrepancies on their bills.• Demonstrated exceptional attention to detail and accuracy in registering vendor/merchant information and facilitating seamless communication with respective outlets.

• Utilized strong analytical skills to perform medical record entry tasks, ensuring accurate and organized patient records.• Demonstrated exceptional communication abilities by promptly and professionally answering patients.• Responsible for OPD and IPD billing • Provided valuable support to patients by obtaining and presenting insurance estimates, ensuring clarity and transparency in billing processes.• Ensured the confidentiality and security of patient information while efficiently managing patient accounts.• Facilitated seamless patient care by scheduling visits and addressing pre-visit questions, enhancing the overall patient experience.