Joyal Poly Email & Phone Number

Ernakulam, Kl, In

Bengaluru, Karnataka, India

Provided onsite technical support and troubleshooting services for Safaricom in Addis Ababa, ensuring seamless operation of the Billing process.Performed the parallel integration of test cases and manually testing them.Verified the test cases and found the defects.Provided the onsite and offshore support to meet the client’s requirements.Performed basic, functional testing, full testing on QC release, issue logging and tackle the issues by testing in the integration environmentCheck for bugs and configuration changes and perform the necessary changes.I was Ensuring & monitoring smooth Bill generation at the end of Bill cycles with Pre & Post Bill run Checks.Generated the post bill reports for business and solved issues related to the same.Solved tickets posted by the client and provided real time support to the client.Monthly Bill cycle wise report generation from billing database.Expertise in Integration Testing, Deployment (Both On-Premises & Private Cloud) using Kubernetes, Configuration, Troubleshooting & Support of Software Development Company.Deployment and orchestration of microservices based applications using Kubernetes (K8s) on Private Cloud.Continuous deployment pipeline setup (CI-CD) using GITLAB.Well versed in Client interaction, transition knowledge sharing process in case multiple vendors are involved in the project.Involvement in End-to-End Testing and deployment (Starting from Testing, UAT, ATP, Onsite deployment).Key Participant in Performance Testing- Script Creation, Execution, Result Analysis.Writing and implementing Test strategy for performance test.Successful POC with Postman (Testing Tool).Data preparation for load and stress testing. Modules Involved: APIGW, Billing system, CRM (Customer Relationship Management).

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Bachelor, Electrical And Electronics Engineering

Master, Hsc

Master, Sslc