Robert Joyal Email and Phone Number
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Information Technology Professional with strengths in building culturally diverse teams, managing project life cycles and large-scale deployments. Skilled at emerging technology trends and partnerships, e-commerce, point-of-sale & payment technologies, enterprise digital signage systems, networking, program development, enterprise PCI programs/deployments, and client conversations. Adaptable to situational needs, consumer focused and persistent to initiate and maintain profitable partnerships with global vendors.
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MindrUnited States -
Director Of TechnologyMindr May 2023 - Present
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Director - Digital Ordering ExperiencesKfc Us Feb 2021 - May 2023Louisville, Ky, Us-Lead our digital development team for our branded channels (Kfc.com and mobile app), aggregator integrations, Point of Sale and payment systems.-Manage external vendor relationships as it relates to engineering resourcing-Oversee consumer tech development (kiosk, digital menu boards, Kfc team member guest touch points)-Built high performing diverse engineering and quality assurance teams of 40+ over 5 years-Increased our app store ratings by 1 point through survey integrations-Maintained digital budget and aligned with Franchisees on spend -
Sr. Manager - Point Of Sale & DigitalKfc Us Nov 2015 - Feb 2021Louisville, Ky, Us-Manage development for Digital Solutions (KFC.com, mobile ecomm apps, restaurant consumer technologies)-Responsible for uptime for our ordering and menu cloud systems (Microsoft Azure)-Payment solution deployment and maintenance-POS development, deployment and integrations
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Manager Of Information TechnologyAramark Oct 2008 - Jun 2015Philadelphia, Pennsylvania, Us-Advanced Technology Inception and Program Planning-Account Management and RFP Responses-Facility Services IT Program Management-Vendor Relations and Contractual Agreements Negotiations-PCI Solutions (EMV/P2PE) for Enterprise Point-Of-Sale Solutions-Consumer Technology Solutions and Management for $3.8 Billion Annually at 450 Locations and 2 Million Consumers-Lead Data and System Integrations for Point of Service Solutions-Founded and Maintained a Digital Media Network With Over 1,000 Consumer Touch-points -
Project LeadAramark 2004 - 2008Philadelphia, Pennsylvania, Us-Researched and Deployed New Point of Service and Inventory Management Solutions-Communicated and Maintained Interface Specifications for an Internal Patron Management System with ECR Software, Follet Bookstores, Nebraska Bookstores, Cbord and Blackboard-Technical Document Writing (White Papers, Process or Enhancement Requirements, Sales Brochures)-Networking Consultation and Topology Creation
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Senior Technical AnalystAramark 2002 - 2004Philadelphia, Pennsylvania, Us•Provided 3rd level system and hardware support for 3 Point-of-sale (POS) systems (ScanPlus, VEROS, and VBOSS). Monitored support for a continued level of excellence.•Assisted with the project management, research, and collection of information for a convenience store (C-Store) POS system solution. The project required me to be a liaison with Marketing, C-Store experts, external vendors, and other IT team members to insure the collection of proper technical specification and current needs in the C-Store marketplace.•Operated as a knowledge base for a partnered company in ensuring timely resolution of support calls, network issues, and the diagnosis of hardware failure.•Actively assisted in the development of 4 current team member’s support and troubleshooting knowledge and skills.•Supervised, developed, and supported a current team member. Responsible for delivering yearly review and for giving guidance to help maintain yearly developmental goals.•Assisted in researching and interviewing candidates for past positions opened within the team.•Ensured ongoing hardware compatibility with current POS systems as newer hardware and software platforms are released.
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Senior Scanplus Support CoordinatorAramark 1999 - 2002Philadelphia, Pennsylvania, Us
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Support CoordinatorAramark 1998 - 1999Philadelphia, Pennsylvania, Us
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Location And C-Store ManagerAramark 1996 - 1998Philadelphia, Pennsylvania, Us
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Chef - Rounds And BrunchFairmont Scottsdale Princess 1993 - 1995Scottsdale, Arizona, Us -
Pastry ChefLa Patisserie - St Quentin Group 1992 - 1993
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Intern - CulinaryKeystone Ski Resort 1992 - 1992
Robert Joyal Skills
Robert Joyal Education Details
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New England Culinary InstituteCulinary Arts/Chef Training -
Minnechaug Regional High School
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New England Culinary InstituteFood Service Management
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Western New England UniversityBusiness Management And Computer System
Frequently Asked Questions about Robert Joyal
What company does Robert Joyal work for?
Robert Joyal works for Mindr
What is Robert Joyal's role at the current company?
Robert Joyal's current role is Consumer Technology Executive || Software Engineering and Product.
What is Robert Joyal's email address?
Robert Joyal's email address is jo****@****ark.com
What is Robert Joyal's direct phone number?
Robert Joyal's direct phone number is +160397*****
What schools did Robert Joyal attend?
Robert Joyal attended New England Culinary Institute, Minnechaug Regional High School, New England Culinary Institute, Western New England University.
What are some of Robert Joyal's interests?
Robert Joyal has interest in Children, Skiing, Culinary Trends, Environment, Education, New Technologies, Science And Technology, Acoustic Guitar, Piano, Fishing.
What skills is Robert Joyal known for?
Robert Joyal has skills like Leadership, Program Management, Management, Team Building, Process Improvement, Account Management, Team Leadership, Performance Management, Customer Service, Inventory Management, P&l, Vendor Management.
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