Joy Andrews Email and Phone Number
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Accomplished Solution Sales professional and Operations Executive with over 20 years of diverse experience in various aspects of sales and operations. Transformational leader with a background in cultivating long-lasting client relationships, improving strategic partnerships, and generating substantial revenue. Works directly with clients to maintain an understanding of needs and present solutions to enhance bottom line, productivity, and workflow. Expertise in overseeing account management, contract negotiation, and continued business growth efforts. Proven track record of successes in continuous improvement through the utilization of Six Sigma methodology. EXPERTISERevenue Generation | Budgeting/Forecasting | Contract Negotiation | Relationship & Partnership Building | Project & Operations Management | Team Leadership | C-Suite Presentations and Business Reviews | Business Development | Continuous Improvement | Cost Reduction | Training & Mentoring | Cross-Functional Communication | Strategic Planning | Compliance | Public Speaking
Pitney Bowes - North American Mailing
View- Website:
- pitneybowes.com
- Employees:
- 11473
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Sales Product Specialist - Mailstream On DemandPitney Bowes - North American Mailing Nov 2011 - PresentToledo, Ohio AreaLead technical sales for SaaS product, focusing on outsourcing print/mail applications, digital delivery, and payment solutions. Manage pricing, contract negotiation, and customer onboarding. Core member of the product management team and liaison between customer and production teams. Direct consultative sales support for field representatives in the eastern half of the U.S.• Successfully achieved quarterly stream revenue targets in 2022 ($4.4M, 139% to plan), 2021 ($4.4M, 138% to plan), 2020 ($4.4M, 191% to plan), 2019 ($2.1M, 100% to plan), 2017 ($1.3M, 116% to plan), and 2016 ($1.2M, 103% of plan).• Earned invitation to Sales Leadership Conference in 2021 and 2020.• Lead all aspects of solutions-based sales through presentations, pricing, contracting, onboarding, and support.• Stream revenue quota based on account retention, growth, and new engagements.• Partner with field sales to manage opportunity identification, discovery and development, presenting solutions to C-Suite contacts for enterprise accounts. • Develop and maintain an active pipeline of forecasted deals to meet monthly, quarterly, and annual quota objectives.
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Director, Customer Service And Six SigmaEmdeon Apr 2007 - Nov 2011Toledo, Ohio AreaReceived numerous promotions with increasing responsibility due to accomplishments. Functioned as a customer service executive responsible for all product implementation and support activities for a $300M business unit supported by a staff of 70 front line employees and two hiring managers. Contributed to large sales closes by utilizing diverse business experience and solutions expertise, as well as product and production process knowledge. • Effectively consolidated two location support functions into one facility in three months as part of site closure project, resulting in a total savings for site closure totaling $3M annually.• Led integration efforts for a $20M acquisition, leading to additional product lines, consolidated production processing and reporting, and new operating platform.• Decreased department budget by $115K in the first two months in role through headcount/travel reductions. -
Plant ManagerEmdeon Business Services Jan 2005 - Apr 2007Led a 3 shift world class print and mail operation with operating budget of $6.5M, supported by 4 hiring managers and 100 operations staff achieving best in class machine and operating efficiencies in a high volume on demand transactional environment. Managed and negotiated all vendor contracts and relationships, focused on improving strategic vendor partnerships and reducing costs. Coordinated job standardization and efficiency improvement initiative with company sister site, resulting in the development and implementation of a formal job reclassification and cross-training program.
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Customer Service ManagerEmdeon Dec 2003 - Jan 2005Department manager for two site service group responsible for leading front line support and implementation, supported by 2 supervisors and 40 hourly employees. Engineered forecasting and metrics model for implementation projects which continues to drive financial reporting for business unit today. Developed career path and job reclassification system to better align organization with corporate strategy.
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Six Sigma Black BeltEmdeon (Formerly Webmd) Sep 2002 - Dec 2003As department Black Belt lead, developed Six Sigma Green Belt program including creation of all training material and train the trainer program. Trained 60+ Green Belt candidates as well as 70 Six Sigma Foundations trainees in the first year of the program. Lead or mentored projects totalling $2.4 million in efficiency and direct cost savings.
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Independent Contractor OwnerProductivity Unlimited May 2001 - Sep 2002Six Sigma consultant providing Six Sigma training and project support services to Fortune 1000 companies. Developed customized training modules to address specific gaps in training curriculum.
Joy Andrews Skills
Joy Andrews Education Details
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Organizational Management -
Psychology
Frequently Asked Questions about Joy Andrews
What company does Joy Andrews work for?
Joy Andrews works for Pitney Bowes - North American Mailing
What is Joy Andrews's role at the current company?
Joy Andrews's current role is Account Executive | Solution Sales | Enterprise Client Partner | Customer Success | Operations.
What is Joy Andrews's email address?
Joy Andrews's email address is joy.andrews@pb.com
What is Joy Andrews's direct phone number?
Joy Andrews's direct phone number is +1.203.356*****
What schools did Joy Andrews attend?
Joy Andrews attended Fielding Graduate University, Emory University, Hope College.
What are some of Joy Andrews's interests?
Joy Andrews has interest in Mailcom, Project Selection For Six Sigma.
What skills is Joy Andrews known for?
Joy Andrews has skills like Continuous Improvement, Six Sigma, Customer Satisfaction, Process Improvement, Business Process Improvement, Team Building, Change Management, Cross Functional Team Leadership, Problem Solving, Operations Management, Coaching, Team Management.
Who are Joy Andrews's colleagues?
Joy Andrews's colleagues are Laura Bunyan (Tuohy), Raj Bhathal, Krista Cody, Deb Hughes, Jose Correa Da Silva Rocha, Alejandro Parana, Lytha Stewart.
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