Joy Andrews Email & Phone Number

Toledo, Ohio Area

Lead technical sales for SaaS product, focusing on outsourcing print/mail applications, digital delivery, and payment solutions. Manage pricing, contract negotiation, and customer onboarding. Core member of the product management team and liaison between customer and production teams. Direct consultative sales support for field representatives in the eastern half of the U.S.• Successfully achieved quarterly stream revenue targets in 2022 ($4.4M, 139% to plan), 2021 ($4.4M, 138% to plan), 2020 ($4.4M, 191% to plan), 2019 ($2.1M, 100% to plan), 2017 ($1.3M, 116% to plan), and 2016 ($1.2M, 103% of plan).• Earned invitation to Sales Leadership Conference in 2021 and 2020.• Lead all aspects of solutions-based sales through presentations, pricing, contracting, onboarding, and support.• Stream revenue quota based on account retention, growth, and new engagements.• Partner with field sales to manage opportunity identification, discovery and development, presenting solutions to C-Suite contacts for enterprise accounts. • Develop and maintain an active pipeline of forecasted deals to meet monthly, quarterly, and annual quota objectives.

Toledo, Ohio Area

Received numerous promotions with increasing responsibility due to accomplishments. Functioned as a customer service executive responsible for all product implementation and support activities for a $300M business unit supported by a staff of 70 front line employees and two hiring managers. Contributed to large sales closes by utilizing diverse business experience and solutions expertise, as well as product and production process knowledge. • Effectively consolidated two location support functions into one facility in three months as part of site closure project, resulting in a total savings for site closure totaling $3M annually.• Led integration efforts for a $20M acquisition, leading to additional product lines, consolidated production processing and reporting, and new operating platform.• Decreased department budget by $115K in the first two months in role through headcount/travel reductions.

Led a 3 shift world class print and mail operation with operating budget of $6.5M, supported by 4 hiring managers and 100 operations staff achieving best in class machine and operating efficiencies in a high volume on demand transactional environment. Managed and negotiated all vendor contracts and relationships, focused on improving strategic vendor partnerships and reducing costs. Coordinated job standardization and efficiency improvement initiative with company sister site, resulting in the development and implementation of a formal job reclassification and cross-training program.

Department manager for two site service group responsible for leading front line support and implementation, supported by 2 supervisors and 40 hourly employees. Engineered forecasting and metrics model for implementation projects which continues to drive financial reporting for business unit today. Developed career path and job reclassification system to better align organization with corporate strategy.

As department Black Belt lead, developed Six Sigma Green Belt program including creation of all training material and train the trainer program. Trained 60+ Green Belt candidates as well as 70 Six Sigma Foundations trainees in the first year of the program. Lead or mentored projects totalling $2.4 million in efficiency and direct cost savings.

Six Sigma consultant providing Six Sigma training and project support services to Fortune 1000 companies. Developed customized training modules to address specific gaps in training curriculum.

Ma, Organizational Management

Ba, Psychology

Activities and Societies: Phi Beta Kappa, Psi Chi, Magna Cum Laude

Education record