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Excited about helping tech enabled businesses improve internal efficiency and drive profitable growth.
Zillow Home Loans, Llc
View- Website:
- zillowhomeloans.com
- Employees:
- 531
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Sr. Manager BizopsZillow Home Loans, LlcNew York, Ny, Us
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Senior Manager, Biz Ops & StrategyFormation Bio May 2022 - PresentNew York, Ny, Us -
Senior Manager, Operations StrategyBetter Apr 2022 - Apr 2022New York, Ny, Us -
Manager, Operations StrategyBetter Jan 2020 - Apr 2022New York, Ny, Us- Co-led 2021 and 2022 overall strategy planning with product for Closing and Post-Closing organizations to support growth of business by 2.8x (2021) and reduce total operational costs by 37%.- Led various cross-functional programs across operations to success – One offshoring initiative reduced closing function labor cost per loan by 73% or $252, one email/task automation initiative reduced milestone specific borrower inbound comms by 20%, one hybrid e-closing initiative reduced closing cycle time by 1.9 days, a closing guarantee program to attract purchase customers up funnel.- Designed Better’s performance management and incentives programs, implemented dashboards, and managed a recurring reporting process for all of Mortgage Operations (US and INDIA), which grew from 400+ in Dec’19 to 2,000+ people in May’20 (responsibilities shifted after May).- Managed a team of five operations strategy associates and operation analytics analysts focused on improving the performance of mortgage transaction.
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Senior Associate, Operations StrategyBetter Nov 2019 - Jan 2020New York, Ny, Us- Single handedly designed Better’s performance management and incentives programs for mortgage operations teams in India
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Manager, Offshore StrategyAthenahealth Jul 2019 - Nov 2019Boston, Massachusetts, Us- Led a cross-functional quality enhancement program for the Strategic/Enterprise segment for customer retention - Co-led a migration initiative from an internal project management tool to Salesforce. -
Offshore Operations And Strategy Senior AssociateAthenahealth Feb 2018 - Jul 2019Boston, Massachusetts, Us- Internal business advisor for strategic outsourcing and vendor management across five teams (83 people), which had a central role in reducing FY18 operational budget by $5.5 million. - Developed and analyzed KPIs to evaluate and improve offshore teams’ performance which decreased escalation rates from 22.7% (35 imports out of 154) in Mar’18 to 4.8% (five imports out of 104) in Jun’18.- Improved client experience by implementing multiple process improvement initiatives. Leveraged a data download tool which increased QA Team’s productivity by 500%, from average of 275 tasks/sprint in Q1’18 to 1,500 tasks/sprint in Q4’18.- Developed standard operating procedures, business continuity plan and offshoring playbook to standardize the evaluation and implementation of new offshoring opportunities.
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Client Integrations Project EngineerAthenahealth Oct 2016 - Feb 2018Boston, Massachusetts, Us- Managed and trained 50 offshore contractors in India which led to reduction in project backlogs across three teams. Awarded the Extra Mile Award in Q4’17 for the creation of “Train the Trainer” onboarding program in India.- Managed the implementation of HL7 based interface projects for several of athenahealth’s high profile clients, including New York Presbyterian, Ascension and Adventist.
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Business Development ConsultantOracle Jun 2015 - Sep 2016Austin, Texas, Us- Exceeded performance metrics for generating opportunities and closed revenue for Oracle Direct Sales: Q1’16 - 151%, Q2’16 - 149% (Awarded BDC MVP Northeast), Q3’16 - 181% and Q4’16 - 112% (Recognized as Best Burlington BDC FY16).- Generated new pipelines for Small Medium Business in five states: Maine, New Hampshire, Vermont, Rhode Island and Connecticut through cold calling, emailing, LinkedIn and researching on Hoovers.
Jo Yang Skills
Jo Yang Education Details
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Cornell UniversityFood Science -
Wageningen UniversityFood Technology
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Ithaca High SchoolHigh School Diploma
Frequently Asked Questions about Jo Yang
What company does Jo Yang work for?
Jo Yang works for Zillow Home Loans, Llc
What is Jo Yang's role at the current company?
Jo Yang's current role is Sr. Manager BizOps.
What is Jo Yang's email address?
Jo Yang's email address is jy****@****ter.com
What is Jo Yang's direct phone number?
Jo Yang's direct phone number is +160728*****
What schools did Jo Yang attend?
Jo Yang attended Cornell University, Wageningen University, Ithaca High School.
What are some of Jo Yang's interests?
Jo Yang has interest in Children, Rowing, Environment, Education, Health.
What skills is Jo Yang known for?
Jo Yang has skills like Leadership, Teamwork, Data Analysis, Food Science, Microsoft Office, Public Speaking, Product Development, Powerpoint, Research, Sales, Social Networking, Management.
Who are Jo Yang's colleagues?
Jo Yang's colleagues are Veronica Sofia Acevedo, Sonja Tanner, Dennis Oh, Alycia Klika, Arianne Espiritu, James Garner, Michael Jackson.
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