- Deliver high-quality HR processes with sound decisions based on collaboration with department leaders and implementation of industry best practices by following up corporate legal issues and business compliances.- Implement new strategies to improve organization's HR functionality, performance, and compliance. Ensuring International Certifications needed for Business Development and sustainability.- Create and optimize HR systems to effectively meet needs of today's companies and employees. Maintain and update complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets.- Introduce new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards. Model appropriate behavior to department heads in line with internal standards and legal requirements.- Evaluate employee performance and helped managers establish improvement plans by ensuring proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment.

- Develop and oversee control systems to prevent or deal with violations of legal guidelines and internal policies.- Revised procedures, reports and periodically to identify hidden risks or non-conformity issues. Drafted, modified and implemented company policies.- Collaborated with corporate counsels and HR departments to monitor enforcement of standards and regulations. Assessed the business's future ventures to identify possible compliance risks.- Reviewed the work of colleagues when necessary to identify compliance issues and provide advice or training by keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.- Prepare reports for senior management and external regulatory bodies as appropriate.

- Determined the priority of tasks and assigned staff to provide effective and efficient service. - Resolved customer questions and complaints via inbound and outbound customer contact. - Supervised front end associates in fast-paced and demanding environment.- Managed smooth and accurate supply restocking to keep the business operating efficiently. - Evaluated customer issues and complaints and developed amicable solutions.

- Monitored competitor activities and product introductions in market and made recommendations to increase market share- Conducted market research to determine market requirements for existing and future products analysis of customer research, current market conditions and competitor information- Developed and implemented marketing plans and projects for new and existing products by managing the productivity of the marketing plans and projects.- Assisted with branding, advertising, trade shows, and company events and worked collaboratively with business managers to support new and existing locations in marketing efforts.- Analyzed reports for results on different platforms and made recommendations for areas of growth.