Joyash Maharjan Email & Phone Number

Sydney, New South Wales, Australia

• Communicating effectively with the customers as per their understanding.• Navigating through the company's mobile application properly to understand the client's profile.• Reporting and documenting any incidents through the website and pass information on to helpdesk.• Collecting data for the client's behavior and needs in MS word, Excel sheets and forwarding them in company's Teams group.• Learning and continuously upgrading myself through the programs provided by the company's educational programs.• Planning face to face day programs for up to 4 clients at a time to take part in throughout the day.

Sydney, New South Wales, Australia

• Delivering IT support to internal and external clients.• Efficiently managing and prioritizing job tickets with a focus on timeliness.• Proficiently addressing incoming calls to the IT support desk.• Maintain the asset register with thorough attention to detail, ensuring data accuracy.• Using Active Directory for efficient user management and network administration.• Utilize and update call directory for data accuracy.• Refer to the company's Wiki/Confluence for resolving unfamiliar issues and gaining valuable insights whenever necessary.• Skilled in utilizing remote access tools such as UltraVNC and Remote Desktop Connection to efficiently access and manage remote PCs.• Documenting and tracking support requests in designated systems.• Resolving level 1 technical issues.• Skilled in troubleshooting various technical challenges.• Proficient in software and system updates, as well as installations.• Capability in desktop installations and setup.

Professional Year, Information Technology

Bachelor'S Degree, Information Technology

Advanced Diploma, Computer Technology/Computer Systems Technology

Cambridge International Alevels, Physics, Chemistry, Mathematics, And Computer Science