Joy Bilderback Email & Phone Number

San Antonio, Tx, Us

Falls Church, Virginia, Us

• Analyzed and validated documents and data entry for FEMA Disaster Assistance and Covid-19 Funeral/Burial Assistance: helpline and registration intake • Calmly researched and de-escalated calls with angry or troubled individuals to provide resolution respectfully and maintain control of the call• Understood individual needs and provided accurate information with empathy and patience while cross-referencing multiple documents and adhering to government policy• Worked independently in a remote team environment navigating multiple tabs/platforms and monitors in a dedicated workspace• Guided registrants in creating online accounts and helped with the resolution of technical issues

* Founded and managed private massage practice; performed a wide range of massage and bodywork modalities on clientele, including special needs, within resorts, day spas, hospice, corporate and chiropractic offices* Evaluated client’s condition with empathy and care; created treatment plans, including self-care objectives * Developed business plans by identifying business needs/gaps; created cost-effective resolutions* Prioritized workload to meet productivity, applicable deadlines, and self-care standards * Maintained strict confidentiality and followed HIPPA regulations

Midvale, Utah, Us

*Engaged customers in a courteous, helpful, and respectful manner; promptly responded to customer requests for support*Efficiently processed customer transactions through the register and customer service desk

Cupertino, California, Us

*Uncovered customers’ needs and curated solutions by effectively advising, selling, and setting up new products

Atlanta, Ga, Us

* Entrusted with progressive levels of responsibilities based on outstanding performance* Executed comprehensive office operations and administrative support for Executive Director within the organization with a globally distributed three-tier membership* Managed and created manual certification documentation of three-tier member trainer levels; updated website training, membership directory, databases, and more* Spearheaded coordination of programs, events, meetings, and two international conferences, with attention to accuracy * Primary contact for public and international membership via phone and email; courteously and helpfully, providing information or taking accurate messages if unable to assist * Identified operational problems independently and resolved them by applying analytical and logical thinking* Coordinated and prioritized communications; tracked and followed up on requests via phone, email, text* Provided initial and ongoing remote training with two administrative support personnel* Developed, implemented, and managed event registration for 75 events and 1000+ (national and international) registrations annually, as well as membership activities for 300+ members from 14 countries * Revised website redesign and content intended to increase user-friendliness and streamline workshop registrations, new member sign-up, website, and resource material updates

Bachelor'S Degree, Secondary Education

License-Massage Therapy, Massage Therapy/Therapeutic Massage

Bachelor Of Science - Bs, Secondary Education And Teaching