Joy Emeto Email & Phone Number

Lagos, Nigeria

Lagos State, Nigeria

Intensive cybersecurity training covering topics such as subnetting, transport layer protocols, virtualization, DHCP, DNS, binary systems, ARP, Ethernet, IPv4, VoIP, network design, cybersecurity, and cyber warfare.#cybergirl 4.0

Lagos State, Nigeria

* Assist in Resolving complex SaaS technical issues for corporate organizations and personnel ensuring maximum user satisfaction.* Conducting research on different projects and gathering enough information from the client through effective communication and listening skills to get a solution to the problem.* Troubleshooting custom-built apps and reading lines of code to simulate the user's IDE thus identifying the root cause of the issue the user is facing.*… Show more * Assist in Resolving complex SaaS technical issues for corporate organizations and personnel ensuring maximum user satisfaction.* Conducting research on different projects and gathering enough information from the client through effective communication and listening skills to get a solution to the problem.* Troubleshooting custom-built apps and reading lines of code to simulate the user's IDE thus identifying the root cause of the issue the user is facing.* Providing support and resolving issues related to SharePoint Online & OneDrive for Business, licenses & subscriptions, Exchange Online, Azure Active Directory, Microsoft Teams & Skype for Business Online.* Assisting users and organizations in setting up custom domains and DNS records.* Experience with using PowerShell commands and creating custom scripts to resolve complex services-related issues. Show less

Lagos State, Nigeria

• Serve as primary point of escalation to own and resolve complex technical cases.• Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed.• Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues.• Oversee… Show more • Serve as primary point of escalation to own and resolve complex technical cases.• Apply technical knowledge in complex situations, using technical documentation to identify appropriate remediation and collaborating with subject matter experts and escalation managers as needed.• Identify gaps in process, technical, or case management knowledge among the team and collaborate with the subject matter expert to develop an improvement plan to resolve related issues.• Oversee the quality of the team’s deliverables and execute quality improvement plans as needed.• Review team performance, grow the team’s technical capabilities, enhance the quality of support, and boost the team’s productivity.• Maintain the testing environment and the team’s adoption and usage of tools.• Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior. Show less

Victoria Island, Lagos

* Provided 2nd level support to US, Canada, India, Europe, and African region clients, in Outlook, Exchange Online, Teams, Sharepoint and OneDrive related issues.•Resolved an average of 5 incidents per day on issues relating to all Office 365 services for customers in the EMEA, NOAM, APGC region.• Acted as the primary technical contact to both customers and other Technical Support Engineers in delivering advanced technical troubleshooting and problem-solving solutions•… Show more * Provided 2nd level support to US, Canada, India, Europe, and African region clients, in Outlook, Exchange Online, Teams, Sharepoint and OneDrive related issues.•Resolved an average of 5 incidents per day on issues relating to all Office 365 services for customers in the EMEA, NOAM, APGC region.• Acted as the primary technical contact to both customers and other Technical Support Engineers in delivering advanced technical troubleshooting and problem-solving solutions• Achieved an average Key Performance Index (KPI) of 95 percent and recognized as an outstandingTechnical Support Engineer* Managed Identities and synchronization between the On-Premises and Microsoft Azure Environment.* Assisted customers in the planning and Implementing Office 365 workloads and applications.* Managed user identity, roles, access, and authentication.* Troubleshooting and resolving calendar and free/busy issues in a hybrid environment.* Supporting customers in Implementation and management of Microsoft 365 security, threatmanagement, information governance, and compliance.*PowerShell scripting and automation *Extensive investigation on Defender for Office 365 and Endpoint, secure score, Threat analytics, reviews.* Developed and implemented comprehensive security policies and procedures for safeguarding confidential data against cyber threats e.g. Data loss prevention policies, insider risk management, Sensitivity Label, Information governance, etc. Show less

Galadinmawa, Abuja

Configured, troubleshot, and optimized Microsoft 365 services like Exchange Online, SharePoint Online, and Teams.Provided user support to enhance organizational productivity.Maintained and troubleshot computer systems, networks, and software. providing technical assistance to resolve issues promptly.Managed system upgrades to enhance functionality and security.Conducted user training sessions to optimize technology utilization.Contributed to optimizing… Show more Configured, troubleshot, and optimized Microsoft 365 services like Exchange Online, SharePoint Online, and Teams.Provided user support to enhance organizational productivity.Maintained and troubleshot computer systems, networks, and software. providing technical assistance to resolve issues promptly.Managed system upgrades to enhance functionality and security.Conducted user training sessions to optimize technology utilization.Contributed to optimizing technology use across the organization. Show less

• Utilized Advanced Excel for tracking and collation of sales report, hence generated reports on a weekly, monthly, and quarterly basis. • Created a visually impactful dashboard in Excel and Power BI for data reporting by using pivot tables and VLOOKUP and presented data that help guide decisions for the south east region.• Extracted, interpreted and analyzed sales figures – reporting growth, expansion, and change in market and making recommendations for promotional… Show more • Utilized Advanced Excel for tracking and collation of sales report, hence generated reports on a weekly, monthly, and quarterly basis. • Created a visually impactful dashboard in Excel and Power BI for data reporting by using pivot tables and VLOOKUP and presented data that help guide decisions for the south east region.• Extracted, interpreted and analyzed sales figures – reporting growth, expansion, and change in market and making recommendations for promotional strategies.• Utilized Tableau for sales report evaluation, analysis and presentation to the RSM that reduced manual reporting by 9 hours weekly hence increased the region’s productivity by about 25%. Show less

• Supervising brand ambassadors in selected golden outlets in Owerri Area (Priceless stores, Everyday, SaveMore, Marketplace and Destiny Supermarkets).• KPI tracking in the outlets (sales volume, SOS, off-take and consumer engagement tracking)• Sales report collation• Sending reports to the Area Sales Manager

Ship House, Area 10, Abuja

• Assisted over 100 employees to identify issues with hardware, software, peripherals, and network connections (LAN), and advising them on solutions.• Logged and kept records of employee queries to analyze and spot trends, and underlying problems.• Updated self-help documents so employees could try to fix problems themselves.• Worked with field engineers to visit employees to fix more technical issues.

Bachelor Of Science - Bs, Computer Science

Certificate Of Completion, Computer Systems Networking And Telecommunications, Distinction

Cisco-Aptech Certified Network Administrator