Joy Dailey Email & Phone Number

San Diego, CA, US

• Develop and maintain project plans and documents including detailed timelines, resourcing management, scope and budget management, and project health analysis on a contractual level
• Work with various departments from strategist, media planners, to creative leads and designers to ensure process compliance and identity challenges in a solution-oriented manner
• Lead and manage projects that create award-winning marketing campaigns to encourage behavioral changes (MUSE Gold Award, NYX Awards, and Upper Case Awards in Oklahoma City)

Anaheim, California, US

• Maintain project schedule and communication among cross-functional teams in US and China
• Monitor product lifecycle from new product development to packaging to launch
• Manage internal and brand-specific projects
• Communicate with teams to establish and prioritize deadlines and expectations

• Manage day-to-day operations
• Establish store policies and standard operating procedures
• Handle monetary transactions as well as producing monthly financial reports
• Maintain company social media presence and email correspondence
• Provide hands-on services to customers of all ages
• Facilitate hiring process and on-boarding

Denver, Colorado, US

• Performed quality assurance for customer success team by verifying all incoming media and ensuring the accuracy of programs and quality of stream
• Familiarized with Salesforce platform to perform quality control for national programs, satellite radios, and other media sources periodically on the QA dashboard
• Monitored processing logs and produced periodic reports
• Created step-by-step training guidebook including definitions, provisioning, QA, and FAQ for on-boarding

Denver, Colorado, US

• iHeartRadio Project
• Performed accuracy check and consolidated results into reports for team supervisor
• Constructed a master creatives sheet to improve efficiency and consistency among team members
• Demonstrated higher efficiency through utilization of existing tools and platform features
• Delegated tasks among colleagues in an organized and easily trackable way

Costa Mesa, CA, US

• Conducted data analyses, identify savings opportunities, and recommended appropriate corrective actions to clients
• Coordinated and prepared client meetings and carrier negotiations
• Recruited and coached new employees
• Developed reporting and process methodologies
• Performed administrative and business development tasks
• Translated industry articles as well as company brochures and freight bills

• Coached foreign students in writing and organizational skills to apply for school in the U.S.
• Participated and let field trips for international students
• Translated business proposals and brochures

Orange, CA, US

• Tutoring, Learning and Testing Center
• Motivated students in understanding course content through active interactions and study guides
• Mentored students in time management and organizational skills

Master Of Business Administration - Mba

Certificate Of Achievement, Project Management

Certification Of Achievement, Ux Design

Certificate Of Achievement, Graphic Design

Bachelor’S Degree, Business Administration, Japanese Studies, And Integrated Educational Studies

Study Abroad, Asia Pacific Management