Joy Collins Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Promoted with increased responsibility and scope to oversee business systems which include requirements gathering, configuration, analysis, business process modeling/mapping, and methodology development. Build and generate internal and external reports to support management in improving productivity and efficiency of programs and operational processes.✪ Instrumental in Electronic Health Records implementation, including requirements gathering and migration of legacy data – project resulted in successful completion and Go Live on-time➧ Solution implementation increased efficiency by 15% in the first year➧ Enhanced data security and accuracy by 20%✪ Secured EHR & Billing Administrator Certifications, saving $35K in vendor costs on technical configurations✪ Maintain the behavioral health billing system of record by overseeing all system updates (including the billing matrix and data dictionary) to uphold compliance, contract, and billing requirements➧Anticipated to eliminated downtime➧Improved compliance by 18%✪ Created BI reporting tools for program administrators to meet contractual requirements, increasing efficiency by 40% and on-time deliverables by 22%

Greater Seattle Area

Promoted with increased responsibility and scope while retaining all duties of previous role.✪ Increased efficiency by 75% in targeted programs by streamlining billing and payment procedures; analyzed data files to establish data entry and programming errors for faster correction✪ Built a case note data entry tool in the ETO (Electronic Case Management System), decreasing documentation and billing errors by 40% while facilitating improved reporting capabilities✪ Key contributor in modernizing the legacy system to meet new requirements for move to Behavioral Health Organizations – gathered clinical requirements and translated into technical fields for the SQL DBA✪ Liaised and collaborated with 400+ clinical staff, 45+ teams, and four (4) resources, including programmers, on data entry and submission, ensuring adherence to contractual agreements for payments

Greater Seattle Area

Trusted to oversee the maintenance, configuration, and reliable operation of the Efforts to Outcomes (ETO) software tools, ensuring that the client experience is optimized, and contractual requirements are met. Analyzed data, audited client systems databases, built custom reports (SAP Business Objects), and managed all reporting, including data extraction and dissemination.✪ Operationalized 75 tools and trained 360 client stakeholders, saving $75K on external training services✪ Improved client systems data quality by 35% and implemented security policies to increase security by 25%✪ Boosted efficiency and effectiveness by 45% for data entry and reporting✪ Built 75 custom reports and removed extraneous redundant reports, saving 35% of time on reporting functions✪ Instrumental in vendor selection for a new Electronic Health Records System (EHR) implementation project; participated in requirements gathering as a part of five (5) functional work groups

Denver, Colorado

Supported IT infrastructure, developed new in-house technology, co-implemented ETO software, and assisted 25 client organizations in measuring needs and successes.✪ Developed data measurement tool to improve data aggregation and reporting to prove effectiveness of youth diversion programs which facilitated grant renewals for five (5) consecutive years ✪ Built custom ETO configurations and reports to meet unique needs of a broad base of nonprofits✪ Trained end-users, in groups of 50, on ETO custom builds and proper data entry practices, both in person and virtually

Denver,Co

Supported evaluation efforts for various programs including Colorado’s Strategic Prevention Framework State Incentive Grant, the Healthy Kids Colorado Survey, and the Beat the Streets Homeless Youth Initiative. Provided technical assistance, conducted data collection, created data shells, and cleaned data through SPSS syntax.

Master Of Social Sciences, Social Sciences/Criminal Justice

Bachelor Of Arts, Sociology/ Criminal Justice

Obtained a double major in both areas of focus

Certificate, Healthcare Analytics, 98%