Joyce _. Email & Phone Number

Seongnam, South Korea

• Negotiate claim settlements with claimants and/or their legal teams to reconcile any differences of opinion regarding the loss measurement and/or coverage;
• Maintain rapport with the insured to reach an equitable and favorable settlement as promptly as possible;
• Review the claim-holder's insurance policy in order to determine what should be covered
• Create website content for future Samsung Regional Specialist Program (SRSP) recipients focusing on immigration and living arrangements in Singapore; and
• Organize workshops for SRSP candidates to be successful in the nominee selection process

Singapore

• Recipient of the Samsung Regional Specialist Program;
• Created internal weekly articles on how to live well in Singapore for future SRSP recipients;
• Served as a liaison between Samsung, other reinsurance companies and brokers on a regular basis;
• Conducted research on auto insurance market and motor treaty market in Singapore; and
• Benchmarked Singaporean insurance policies/regulations against Samsung’s for quality improvement

Yongin, South Korea

• Fast tracked and promoted to Assistant Manager in three years;
• Recipient of Outstanding Employee Award 2016;
• Negotiated with claimants and/or their attorneys to reconcile any differences of opinion regarding damage estimates and coverage;
• Consulted with legal experts to gain further insight into the claim;
• Reviewed the claim holder's insurance policy to determine what should be covered; and
• Maintained rapport with claimants to reach an equitable and favorable settlement

Daegu, South Korea

• Partnered with universities to mentor college students and participated in career fairs on campus;
• Conducted workshops on job interviews for graduating seniors;
• Negotiated with claimants and/or their attorneys to reconcile any differences of opinion regarding damage estimates and coverage;
• Investigated claims and assisted claimants in mitigation activities; and
• Assisted with answering local regulatory inquiries regarding claims management

Daegeon, South Korea

• Organized two company-wide events to create warm work experience for both new hires and current employees;
• Liaised with vendors, exhibitors, and stakeholders during the event planning process; and
• Selected venues and performers, determined the cost, arranged event services

Warsaw Area, Poland

• Recruited 56 Korean companies for FTA Business Plaza 2012 hosted by KOTRA in 10 days;
• Created a report on the possibility of Poland’s adoption of the Eurozone for the Global Window website; and
• Prepared, wrote and edited articles for a weekly lifestyle magazine for Koreans in Poland

Deagu, South Korea

• Increased sales by 23% in one year and exceeded sales goals by 121% for two consecutive years; and
• Acted as a frontline ambassador to customers, and conducted face-to-face marketing