Joyce A. Lang Email & Phone Number

Blue Bell, Pa

Tapped to provide comprehensive operational and sales leadership. Oversaw revenue by optimizing occupancy rates for 273 suburban townhomes located on 47 acres. Provided leadership in sales management, including resident admissions and services, and directed the recruitment process of attracting, enrolling and retaining residents. Delivered high-touch service to corporations in placing interns, undergraduates and graduate students into residential facilities. Administered and allocated budget of $1.7M.Oversaw on-site visitation programs, including interviews, community events and tours. Led sales and client retention committee; reported statistical data and sales trends to the board. Directed outreach programs, marketing initiatives, marketing publications and communications. Managed housekeeping, resident services, maintenance and administration. Supervised team of 15.

Served as right hand to General Manager in executing a variety of residential and administrative tasks, including documenting resident interactions, producing resident records, maintaining accurate ledgers and preparing accurate invoicing. Toured prospective customers and provided sales support in leasing activities. Handled escalated complaints for guest services; served as Manager on Duty in her absence; delivered high-touch, above-and-beyond customer service to all residents, ensuring a safe and healthy environment. Communicated effectively with brand leadership and team.

Directed recruiting events and community outreach programming to drive new residents. Proactively identified prospective organizations and communities; built rapport via phone, email and in person to yield prospects; planned and executed sales and marketing strategies; managed forecasting and sales pipeline to ensure growth.

Established first-of-its-kind sales and marketing infrastructure to drive revenue for 3 cemeteries. Recruited, hired and trained sales team; introduced social media marketing and company website; developed collection procedures.Key Contributions≈ For 3 consecutive years, boosted revenues and catapulted revenue growth to 60%.≈ Developed internal sales training program to improve sales performance, resulting in 95% closing rate.