Joyce Adhiambo Email and Phone Number
🔍 Scrum Master Leader | Software Test Analyst | Testing Methodologies Expert 🧪Highly diligent and self-motivated professional with a robust background in Scrum Master leadership, Software Test Analysis, and a comprehensive expertise in Testing Methodologies and SDLC. With a proven track record of delivering high-quality results, I'm adept in both manual and automated testing, showcasing meticulous attention to detail and a systematic testing approach.🚀 Key Skills:• Scrum Master Leadership• Software Test Analysis• Testing Methodologies (Agile, Waterfall, etc.)• SDLC (Software Development Life Cycle)• Manual and Automated Testing• Defect Prevention• Cross-functional Collaboration🔬 Achievements:• Preemptively detected defects, significantly reducing customer concerns and enhancing product quality.• Led cross-functional teams, ensuring on-time, within-budget project delivery and heightened customer contentment.• Recognized for unwavering reliability and fervent commitment to team dynamics, fostering a collaborative work environment.🌟 Vision and Values: I am an exceptional communicator and collaborator, dedicated to fostering cross-functional teamwork that leads to organizational triumph. My passion for continuous learning drives me to stay at the forefront of testing methodologies and industry trends, enabling me to contribute effectively to achieving project success.💡 Let's Connect: I am eager to connect with fellow professionals, like-minded innovators, and individuals passionate about software quality and project excellence. Let's collaborate and create remarkable solutions together!📚 Continuous Growth: Committed to continuous growth, I thrive on challenges that push my boundaries and allow me to learn while contributing to the success of the projects I undertake. I firmly believe in enhancing organizational triumph through my dedication and skills.If you're seeking a dedicated Scrum Master Leader and Software Test Analyst with a passion for detail and a knack for seamless project execution, let's connect! Together, we can drive excellence and achieve remarkable results.#ScrumMaster #SoftwareTesting #TeamCollaboration #QualityAssuranceFeel free to personalize and adjust the content to match Joyce Adhiambo's professional profile and preferences.
Tezza Business Solutions Ltd
View- Website:
- softwaretestingafrica.com
- Employees:
- 99
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Scrum MasterTezza Business Solutions Ltd Apr 2023 - PresentNairobi County, Kenya• Improved Testing Efficiency: Led multiple cross-functional teams in implementing Agile project management methodologies, resulting in a 20% increase in testing efficiency and a 15% reduction in testing cycle times.• Enhanced Quality Assurance: Established and maintained rigorous quality and testing standards, leading to a 25% decrease in post-release defects and ensuring the delivery of high-quality software products.• Team Development: Mentored and coached testing teams in adopting Agile testing frameworks like TDD and BDD, contributing to a 30% improvement in team performance and increased proficiency in continuous integration and continuous testing practices.• Effective Communication: Acted as a communication bridge between stakeholders, achieving a 95% alignment between product owner requirements and testing team priorities, leading to faster issue resolution and better product understanding.• Optimized Collaboration: Fostered collaboration among teams, including development and operations, resulting in a 20% reduction in integration issues and a more seamless coordination of testing efforts across the organization.• Continuous Improvement Advocate: Promoted a culture of continuous improvement, leading to a 15% increase in experimentation and the adoption of innovative testing tools and techniques to optimize the testing process and stay ahead of industry trends.
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Software Test Analyst – ConsultantTezza Business Solutions Ltd Nov 2022 - Apr 2023Kenya• Enhanced Testing Efficiency for Complex Projects: Leveraged advanced testing methodologies and strategies to streamline the testing process for intricate software projects. Successfully reduced testing cycles by 30%, ensuring timely project delivery without compromising quality.• Consistent Achievement of QA Milestones: Consistently achieved and surpassed QA milestones by maintaining a defect acceptance rate of less than 5%, contributing to the company's reputation for delivering high-quality software solutions to clients.• Optimized Test Case Management System: Revamped the test case management system, leading to a 40% reduction in test case creation and maintenance time. This optimization allowed for better resource allocation and improved overall testing efficiency.• Proactive Problem Resolution and Stakeholder Satisfaction: Demonstrated exceptional problem-solving skills by swiftly identifying and addressing critical software defects during testing, leading to a 15% reduction in post-production issues reported by end-users. This proactive approach significantly elevated customer satisfaction levels.• Cross-Functional Collaboration Excellence: Displayed outstanding cross-functional collaboration skills by orchestrating seamless communication and cooperation between development, QA, and project management teams. This enabled successful on-time delivery of projects, resulting in a 20% improvement in project completion within budget.
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Customer Excellence ExecutiveKcb Bank Group Nov 2021 - Oct 2022Nairobi County, Kenya• Successfully cleared a backlog of over 2000 unresolved mobile banking transaction reversal requests and more than 10,000 Optimus leads. Through dedicated efforts and effective communication, contacted each customer and achieved an outstanding conversion rate of over 800,000,000 shillings, substantially enhancing the bank's financial performance.• Pioneered the implementation of a cutting-edge online chat system, leading to a remarkable 50% improvement in response times and a 40% reduction in customer wait times. By ensuring seamless cross-functional collaboration, I elevated the bank's customer service efficiency, resulting in enhanced customer satisfaction levels.• Teamed up with the marketing department to conceptualize and implement a dynamic customer loyalty program. This strategic initiative resulted in a remarkable 20% increase in customer retention rates and contributed over 20 million in extra revenue during its inaugural year, demonstrating a keen understanding of customer engagement.• Conducted an exhaustive analysis of customer complaint data, identifying crucial trends. Leveraging these insights, I formulated targeted action plans that effectively reduced complaints by an impressive 30%. My analytical skills and proactive approach directly contributed to an improved customer experience and operational excellence.• Guided a team of dedicated customer service representatives in consistently surpassing quarterly customer satisfaction goals and exceeding departmental performance benchmarks. My collaborative leadership style and commitment to continuous improvement resulted in cohesive teamwork and elevated customer service standards.• Played a pivotal role in the formulation and execution of a groundbreaking customer service policy aligned with industry best practices. Led to a significant 10% reduction in customer service escalations, showcasing an ability to adapt to evolving industry standards while ensuring exceptional customer care. -
Cash Management AnalystAbsa Group May 2017 - Nov 2021Nairobi, Kenya• Expedited Rebranding Excellence: Spearheaded the prompt rebranding of essential cash materials from Barclays to ABSA, ensuring CBK compliance. Received recognition for achieving the fastest merchandise rebranding, contributing to the bank's seamless transition and enhancing its visual identity.• Efficient Cost-saving Innovator: Successfully facilitated the seamless integration of corporate clients into the remote cheques capture system, resulting in a remarkable 70% reduction in CIT transport expenses. Skillfully navigated the transition, showcasing strategic prowess and delivering substantial savings for the bank.• Strategic Revenue Amplification: Collaborated adeptly with the business development unit to identify potential avenues for upselling cash management services to established clients. This strategic alliance led to an impressive 15% surge in revenue within the bank's cash management division, underscoring a keen business acumen.• Precise Compliance Guardian: Demonstrated impeccable diligence by meticulously maintaining accurate records of all cash management activities. This meticulous approach ensured audit compliance, minimized the risk of errors and fraudulent activities, and fostered a culture of operational transparency.• Innovative Technophile: Orchestrated seamless collaboration between cross-functional teams and the IT department, driving the implementation of technology solutions that heightened efficiency and precision across cash management processes. Achieved a noteworthy 20%-time reduction and a remarkable 40% drop in errors, fortifying the bank's competitive edge.• Knowledge Dissemination Catalyst: Pioneered the creation and delivery of comprehensive training modules for bank personnel, encompassing cash management best practices. Earned praise for fostering improved expertise and skill enhancement across the organization, ultimately contributing to enhanced service quality and customer satisfaction.
Joyce Adhiambo Education Details
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Aws Web ServicesAmazon Web Services -
Second Class (Upper Division) -
Pangani Girls High SchoolB+ (Plus)
Frequently Asked Questions about Joyce Adhiambo
What company does Joyce Adhiambo work for?
Joyce Adhiambo works for Tezza Business Solutions Ltd
What is Joyce Adhiambo's role at the current company?
Joyce Adhiambo's current role is Scrum Master | Software Test Analyst | Testing Methodologies | Project Management | Software Development Life Cycle (SDLC) | Leadership and Mentorship| AWS Cloud Practioner.
What schools did Joyce Adhiambo attend?
Joyce Adhiambo attended Aws Web Services, Maseno University, Pangani Girls High School.
Who are Joyce Adhiambo's colleagues?
Joyce Adhiambo's colleagues are Luca Zanotti, Ndim Obi, Marezi Akpo, Freelancer Account, Sila Elijah, Zaddock Mutinda, Christine Omoresemi.
Not the Joyce Adhiambo you were looking for?
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Joyce Onyango
Bsc Honours Geoinformatics Graduate At University Of Pretoria/Universiteit Van PretoriaKenya -
Joyce Adhiambo
Tech Ardent With A Bent For Simplifying Complex Tech Problems In 4Th Industrial Revolution (4Ir)| Innovating Bridging The Gap Between Technology And User Experience For Digital SolutionsNairobi -
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Joyce Adhiambo
|| Human Resource Specialist | Agricultural Practitioner | Project Management | Secretary, Vibrant Voices Cbo |Kisumu
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