• Led the planning, development, and implementation of a B2B SaaS product to enable users to place, track, and manage orders for shipping and logistics services• Collaborated with cross-functional teams, including engineering and design, to ensure the successful development and launch of new features and improvements, which led to 15% improvement in overall customer satisfaction• Created comprehensive product documentation, including user stories, wireframes, and feature specifications, which facilitated effective communication between stakeholders and development teams and ensured timely feedback• Conducted user testing, gathered feedback, and iterated on product features to enhance usability

• Analyzed and documented business requirements from the stakeholder’s perspective for software applications used in experiments and translated the requirements into business/test cases• Researched and assessed the features and usability of over 10 video chat platforms and performed vendor analysis to source for embedded video chat technology based on business and user requirements• Conducted literature reviews focused on group dynamics with over 200 research papers identified; managed key experiment design findings in GitHub to inform mega-study design on group tasks for the Watts Computational Social Science lab

• Advised senior clients on a range of process improvement topics including consumer product lifecycle, IT general controls for enterprise resource systems, procurement and contract management as well as other key business processes across over 10 different industry sectors• Conducted detailed evidential control tests and data analytics on client’s contractual service rates with their partners and led to a recovery of over US$ 10K overpayment to client’s partner• Led a team of 4 associates on a full-year internal audit project of a leading telecommunication company and succeeded in securing another 2 consecutive years of audit review service with the client for over US$ 200K revenue• Assessed and advised a Chinese media and entertainment client on their pre-IPO internal control effectiveness which contributed to the client’s success in IPO with over US$ 80 million gross proceeds

• Employed Computer Assisted Audit Techniques (CAATs) on a variety of audit projects by utilizing Audit Command Language (ACL), a data analytics solution, to analyze and verify the integrity of clients’ revenue, cash flow, and inventory data• Developed enterprise system evaluation matrix and delivered full assessment on system usability, vendor resources as well as system costs over US$ 2 million through conducting interviews with business users and system functions and feasibility review with vendor candidates• Established a set of business process risk and accounting entry assessments for a FinTech start-up client on over 10 key business processes including Transaction Monitoring System process, remittance transaction process, anti-money laundering process, etc., and made recommendations on their related governance and internal controls• Coordinated ongoing communication internally and externally with senior management throughout projects, and held meetings with key stakeholders cross-functionally with Finance, HR, and IT to present the evaluation result