Clinical Quality Training Consultant
Current• Create, maintain, and update quality educational materials including Quality Quick Tips, LearnSource courses, for quality measures; CMS HEDIS, NCQA CAHPS & HOS, CMS STAR ratings. • Conduct training sessions for Optum Clinical Performance Quality teams as requested. These include the following: Positive Telephone Etiquette and Customer Service, De-escalation Strategies with Telephonic Services to Members, New Scripts for Patient Navigation Team. • Create a CME (Continuing Medical Education) course for physicians and clinical providers on NCQA CAHPS and HOS Surveys and Strategies.• Work with UHC Provider Education Manager to create a cloud based Optum course similar to a UHC course for providers on NCQA CAHPS and HOS Surveys and Importance. • Create SOP’s and clinical policies that define and describe job functions specific to job assignments.
