I am an experienced Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. I am friendly and resourceful with strong work ethics and have the ability to ask the right questions to quickly diagnose problems.I achieved and exceeded After-sales revenue by 15%, working with workshop team to fix vehicles right the first time and generate traffic into dealership.I maintained a customer satisfaction rate of 95% for 2021Joyce works with Coscharis Motors Plc where she has managed brands like BMW, Jaguar/ Landrover and Ford. She currently works as a Service Advisor/Fleet manager where her service skills is being leveraged to achieve and maintain the highest level of customer service.She is friendly and resourceful with strong listening skills. A problem solver, Joyce works effectively and productively to meet diverse customers and individual needs.Joyce is currently seeking to advance her career in a Multinational company, FMCG industry, Telecommunications industry and Transport industry where her service skills can be leveraged to achieve and maintain the highest level of customer service..Joyce has managed different calibers of customers from all works of life.Specialties: *CRM *Service Delivery *Negotiation *Issues Management *Lean Six Sigma