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Virtual concierge, Monitor usage and responses, Block rooms, Check processes and delivery of amenities, Make suggestions according to usage and customer feedback · Check-in, Monitor delivery of welcome arrivals, Monitor methods of payment, Review credit limits, Recognize Marriott Elite members, Enroll guests into the Marriott Rewards programme · Cashiering, Supervise accurate shift closings, Ensure accurate accounting procedures are followed, Resolve billing disputes · Lobby Roaming, Be visible in the lobby and other key hotel areas, Approach guests to offer assistance and recommendations, Assists arrivals and departures as well as restaurant customers

blocking and coordinating guest room assignments to maximize room revenue and efficiencies based on guest arrival and departure patterns. Other duties involve: assigning show rooms, ensuring proper handling of airline contract rooms, preparing express check-ins, interacting with sales managers regarding the proper handling of special groups, interacting with housekeeping regarding VIP arrivals and expediting rooms, running various reports, and making individual reservations as needed. Balancing the room inventory both in OPERA and MARSHA (Marriott’s Automated Reservation System for Hotel Accommodation) systems to ensure accurate figures reflects in daily basis. Coordinate with Revenue department / Reservations regarding group and individual bookings to ensure smooth flow of operation.

Front desk Agent – aims to achieve maximum room occupancy and that all bookings / guests are treated with a high standard of service in respect of customer contact, accommodation, accounts and inquiries. Assist guests in their pre-arrival needs, Block rooms, Prepare arrival amenities, Organise arrival transportation, Welcome arrivals, Reconfirm reservation, Establish methods of payment, Provide an orientation of the hotel and the city, Recognize Marriott Elite members, Enroll guests into the Marriott Rewards programme, Provide exchange services, Complete accurate check-outs, Ensure accurate accounting procedures are followed, Resolve billing disputes, Be visible in the lobby and other key hotel areas, Approach guests to offer assistance and recommendations, Monitor occupancy and be aware of selling strategy, Update, amend and cancel reservations, Manage same-day bookings and walk-in reservations, Communicate with housekeeping to ensure readiness of rooms, Assign rooms, Participate in up-selling programme, secretarial assistance at the Business Center, Delighted to Serve Agent - Operate telephone switchboard station in order to answer telephone calls. Responsible for answering calls, recording the guest requests for wake up calls, screening calls and other requests related to placing or receiving telephone calls. Exhibits courteous hospitality at all times and fully own each guest issue.Navigator - Be knowledgeable of the city and city events, Make bookings for restaurants, golf, etc., Organize tours, transportation, tickets for events3.

Front Desk AgentRoom AttendantLinen AttendantSales Executive