Expertise in Supply Chain, Process Improvement, Complaint management & E-commerce - in Sales & Marketing, trading, manufacturing, sourcing offices working background.- Good customer service & logistic experience in global & international apparel retail markets. - Full understanding on daily supply chain operations flow, from order management, purchase launch, customer contract, delivery KPI, international distribution network, warehousing, logistics management, system flow in operational information sharing across departments, down to retail in store launch...- Head of 3 logistics and customer service experts in Hong Kong, with strong skills in team building and coaching. - Open mind and creative people management skills- Work in different International apparel brands, with full insight on apparel supply chain management.
Endress+Hauser Hong Kong
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Manager - Fulfillment, Quality And ItEndress+Hauser Hong KongKowloon, Hong Kong
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Manager - Fulfillment, Quality & ItEndress+Hauser Hong Kong Jun 2020 - PresentHong Kong* Main duty: Transform & lead the supply chain operation from traditional mindset / work process, into new digital & optimal operation, especially during Covid 19 period. E.g.: Successful implementation of Microsoft 365 in year 2021* Fulfillment: Lead a fulfilment team to serve markets with optimal order & delivery management, as well as professional service/solution. E.g.: Manage on time product & service delivery to customer in daily and key projects* Continuous Process Improvement (Kaizen): To manage ongoing processes improvement in company, E.g.: Gain good recognition from key customers for responding to their pain points by giving best practice solutions* Complaint management: All kinds of markets’ complaints would be centrally managed and follow up to understand real markets’ needs which finally support Kaizen process. E.g.: Manage survey feedback from customer and close follow up complaints internally & externally.* IT project implementation & coordination: Transform current staff’s mindset to let company growing in a new digital world. E.g.: Set up IT infrastructure for new HK office.* Management team: Budget and strategy setting in Supply Chain. E.g.: Monthly review on supply chain issue, budget vs rolling forecast* Team building organizer E.g.: Organize regular company event, town hall, Kaizen group
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Manager - Logistics & Customer ServiceLacoste Aug 2010 - Feb 2020Wan Chai, Hong Kong* On Time Delivery to markets vs Target In store date:Lacoste Textile & LG - Asia Sourcing plt, regional role to manage On Time delivery to global markets from Asia plt .* Warehouse & 3PL management: Set up regional warehouses in Asia, negotiations with 3PL management, I/E, * Customer service: Find solution for customer's complaints - e.g.: Product quality, delivery issue, value added service request, retail window calendar scheduling -
Regional Supply Chain Operations ManagerMarks And Spencer P.L.C. Sep 2008 - Aug 2010* Operation management: Manage all daily operations in Far East region & supervise & coach the Supply Chain Department of 11 people, located in Hong Kong regional office. Solve any issues in customs clearance & documentation in China, South East Asia, UK & US* 3PL management:Logistics (Sea & Air) operations, e.g.: set up warehouse in Shanghai & Singapore, HK & Yantian, 3PL mangement e.g.: Damco* Vendor management:PO management, vendor guidline & KPI management * Conformity management:Ensure suppliers following group's conformity SOP, in packing, loading, documentation. -
Logistics ManagerWinds Enterprises Limited Aug 2007 - Sep 2008Garment trading, with production site in China & Madagascar
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International Logistics & Trade Compliance AnalystGap Inc. May 2005 - Jul 2007Business Nature: Apparel buying office1. Regional Logistics & Compliance support amongst hub offices2. Responsible for managing Logistics & Trade Compliances Programs/ Analyze, e.g. Sailing matrix coordination, Free Trade Agreement/ Duty Preference Programs implementation & control, Wholesale/Franchise Program Support, Shipment Trademark Administration3. Handle various regional reports, e.g. Master Forwarder List, Factory Load Vendor List, Doc cut off timetable, CF28 detention audit request, Doc check list, C-TPAT vendor assessment.
Joyce Au Education Details
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Logistics, Materials, And Supply Chain Management
Frequently Asked Questions about Joyce Au
What company does Joyce Au work for?
Joyce Au works for Endress+hauser Hong Kong
What is Joyce Au's role at the current company?
Joyce Au's current role is Manager - Fulfillment, Quality and IT.
What schools did Joyce Au attend?
Joyce Au attended Northumbria University.
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