Joyce B. Email & Phone Number

Dayton, Ohio, United States

- Greets and serves passengers by stowing luggage, serving food/drinks, and answering questions regarding flight information.- Ensures aircraft and passengers' compliance with policies, procedures, regulations, and safety guidance. - Prove successful working within tight deadlines and a fast-paced atmosphere.

United States

- Conducted telephone interviews with courtesy and professionalism to all the respondents.- Maintained company dialing standards.- Recorded accurate and thorough answers using computer software.- Ensured confidentiality of all collected data.

Brunswick, Ohio, United States

• Organized and coordinated office administration and procedures to ensure organizational effectiveness and efficiency.• Prepared sales and processed payments.• Answered phone calls and responded to customers’ inquiries.• Analyzed and managed records of customer profiles.

Mammoth Lakes, California, United States

• Earned "Employee of the Month" award in September 2019.• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.• Provided guests with above-and-beyond service.• Answered multi-line phone systems, responded to inquiries and transferred calls to the correct departments and personnel.

Bauan, Calabarzon, Philippines

Main Tasks• Greeted incoming guests and assisted them with their inquiries, concerns, check-in, and out.• Provided customer service face-to-face and by phone.• Promoted guest relations to all individuals approaching the Front Desk.Other Tasks ▪ Reservation agent – helped the guests book their stay▪ Night Auditor – generated reports and performed close of day operations