• Manage the progress and results of accounts assigned retention, credit app volume, and digital contracting volume.• Prospect new dealers and dealer groups within an assigned territory to effectively grow their install base.• Ensure all accounts/groups are effectively set up and experience a smooth transition.• Build and develop strong working relationships with customers and users at all levels from Dealer/Owner/Decision-Maker down.• Monitor and analyze account performance/volumes and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.• Contribute and manage action to turn around canceled accounts.• Effectively manage time and activity to successfully engage with a set number of clients per day.• Participate in product development/enhancement review sessions in order to develop self and grow as a Dealertrack F&I knowledge master.

Serviced territory of Nissan and Infiniti dealerships comprising DealerTrack.com (SAAS) Sales and F&I software. Specialized in digital contracting leasing / retail and compliance software. Supported 15 Lender Field Reps, Area Operations Managers, Regional Managers, and Funding Supervisor. Consulted and trained Dealership Executives, Finance, and Sales Directors.• Increased dealership profitability by managing software solutions, switching from paper to digital, decreasing contract funding time from 5-7 days to 1-3 days, saving floor plan interest and postage cost while reducing contract errors.• Helped dealership managers stay compliant with Federal and State regulations by reviewing compliance reports and training on best practices.• Tracked usage and identified needs for follow up / training, increasing software utilization consistently over 10 years to average of 57-65 % and 93 % retention by developing long-term relationships with lenders and dealerships through training and performance follow-up.Dealer Support Specialist 2007 - 2010Managed territory of 150 automobile dealerships containing DealerTrack.com Sales and F&I solution’s products focusing on utilization, retention, training, troubleshooting, and client satisfaction for the West region.• Reduced churn rate to 3% by increased utilization through training and proactive support.• Consulted managers on best practices, increasing software value through great communication and productive training.