Joyce Ball

Joyce Ball Email and Phone Number

Account Manager F and I Dealertrack @ Cox Automotive Inc.
Oceanside, CA, US
Joyce Ball's Location
Oceanside, California, United States, United States
Joyce Ball's Contact Details

Joyce Ball work email

Joyce Ball personal email

About Joyce Ball

Experienced, versatile, and motivated professional working independently to provide remote customer service / support, client relationship and results management to meet or exceed service goals. Convey end user’s functionality concerns to the technical team. Adapt training delivery easily to different personalities and learning preferences. Highly organized with excellent internal and external communication skills.

Joyce Ball's Current Company Details
Cox Automotive Inc.

Cox Automotive Inc.

View
Account Manager F and I Dealertrack
Oceanside, CA, US
Website:
coxautoinc.com
Employees:
10389
Joyce Ball Work Experience Details
  • Cox Automotive Inc.
    Account Manager F And I Dealertrack
    Cox Automotive Inc.
    Oceanside, Ca, Us
  • Cox Automotive Inc.
    Account Manager F & I Dealertrack
    Cox Automotive Inc. Aug 2021 - Present
    Orange And San Diego County
    • Manage the progress and results of accounts assigned retention, credit app volume, and digital contracting volume.• Prospect new dealers and dealer groups within an assigned territory to effectively grow their install base.• Ensure all accounts/groups are effectively set up and experience a smooth transition.• Build and develop strong working relationships with customers and users at all levels from Dealer/Owner/Decision-Maker down.• Monitor and analyze account performance/volumes and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results.• Contribute and manage action to turn around canceled accounts.• Effectively manage time and activity to successfully engage with a set number of clients per day.• Participate in product development/enhancement review sessions in order to develop self and grow as a Dealertrack F&I knowledge master.
  • Dealertrack
    Oem Account Manager/ Dealer Support Specialist Ii
    Dealertrack Feb 2007 - Mar 2021
    Oceanside, California, United States
    Serviced territory of Nissan and Infiniti dealerships comprising DealerTrack.com (SAAS) Sales and F&I software. Specialized in digital contracting leasing / retail and compliance software. Supported 15 Lender Field Reps, Area Operations Managers, Regional Managers, and Funding Supervisor. Consulted and trained Dealership Executives, Finance, and Sales Directors.• Increased dealership profitability by managing software solutions, switching from paper to digital, decreasing contract funding time from 5-7 days to 1-3 days, saving floor plan interest and postage cost while reducing contract errors.• Helped dealership managers stay compliant with Federal and State regulations by reviewing compliance reports and training on best practices.• Tracked usage and identified needs for follow up / training, increasing software utilization consistently over 10 years to average of 57-65 % and 93 % retention by developing long-term relationships with lenders and dealerships through training and performance follow-up.Dealer Support Specialist 2007 - 2010Managed territory of 150 automobile dealerships containing DealerTrack.com Sales and F&I solution’s products focusing on utilization, retention, training, troubleshooting, and client satisfaction for the West region.• Reduced churn rate to 3% by increased utilization through training and proactive support.• Consulted managers on best practices, increasing software value through great communication and productive training.

Joyce Ball Skills

Sales Process Salesforce.com B2b Account Management Sales Cold Calling Customer Retention Sales Operations Customer Satisfaction Automotive Business Development Lead Generation Sales Management Marketing New Business Development Customer Service Saas Management Crm

Joyce Ball Education Details

Frequently Asked Questions about Joyce Ball

What company does Joyce Ball work for?

Joyce Ball works for Cox Automotive Inc.

What is Joyce Ball's role at the current company?

Joyce Ball's current role is Account Manager F and I Dealertrack.

What is Joyce Ball's email address?

Joyce Ball's email address is jo****@****ail.com

What schools did Joyce Ball attend?

Joyce Ball attended U.s. Career Institute.

What skills is Joyce Ball known for?

Joyce Ball has skills like Sales Process, Salesforce.com, B2b, Account Management, Sales, Cold Calling, Customer Retention, Sales Operations, Customer Satisfaction, Automotive, Business Development, Lead Generation.

Who are Joyce Ball's colleagues?

Joyce Ball's colleagues are Janessa Duncan, Jay Miller, Olivia Manley, Kristie Knaggs, Vaishnavi S, Raven Jeffries, Aubrey Spears.

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