Joyce Bartley Email & Phone Number

Managed 20 associates, including attendance, production metrics, and yearly evaluations. Conducted one-on-one meetings with agents on weekly basis. Managed call volumes to meet daily and monthly metrics. Ran and distributed daily, weekly, and monthly metric reports. Tracked production numbers of associates weekly distributed to senior management. Collaborated with managers and supervisors in GSS departments regarding new business. Interviewed potential associates for positions. Took escalated calls from vendors and associates. Partnered with accounts payable and accounts receivable departments to resolve issues. Served as liaison for contact center to develop new email system and website for vendors. Acted as project lead to eliminate invoice status calls to contact center. Partnered with ISD on various projects, including IVR upgrades and changes.

Held responsibility for six administrative assistants, who supported 48 directors and senior managers in Walmart public affairs department. Managed third-party contracts of state and local consultants. Created standard operating procedure for team and helped with individual development of each assistant on team. Streamlined and consolidated invoicing and budgeting processes. Developed on-boarding procedures for management and hourly associates.