Training/Clinical Manager/Hearing Aid Dispenser
Accuquest. A Hearinglife Company
San Diego, California & Charlotte, North Carolina
Trainer: Hearing Aid Technology, Software, & Dispensing Best Practices for H.I.S. โ Complied, adapted, and implemented a new 30 hour advanced training course for approximately 160 hearing aid apprentices in preparation for taking national and state hearing exams. The exam pass rate was 80%. โ Teamed with the national Director of Training and national Training Coordinator in establishing processes for apprentices to obtain state and IHS licensure.โ (Remotely) Coached apprentice and licensed providers in real time among 80 clinics to solve fitting challenges in real time. Knowledge and experience positioned me as a primary go-to resource. โ Increased company profit by preventing unwarranted refunds. Determine adherence to best practices through chart review when a purchase refund request was disputed. Reported my expert opinion and findings to the Vice President of Sales.โ Administered COSI, hearing tests, Real Ear Measurements, hearing aid adjustments, troubleshooting, counseling, and in-office repairs in clinics nationwide