Joyce Becerra Email & Phone Number

Cleveland, Ohio, United States

-Developed new processes to standardize and enforce compliance with AOPA accreditation requirements for all seven branches. Digitalized reporting to automate future efforts -Managed the company headquarters' administrative team in daily tasks. Recruited, hired and trained 4 new employees to meet growth objectives -Instituted and created quarterly reports regarding new and current patients, devices produced, and services delivered to track established KPI metrics -Guided practitioner practices on individual, branch, and company levels by creating, analyzing, and presenting patient demographic and appointment data -Created content and managed social media campaigns for all seven branches

Rochester, Minnesota

-Created and implemented patient billing and collection processes, leading to a 62% increase in returns of past-due revenue within 6 months -Reformed company operations regarding insurance coverage of diabetic orthotics leading to a standardized process and successfully increasing our population of covered patients -Developed company-wide patient intake materials, reducing documentation request turnover for insurance authorizations and coverage -Collaborated with the executive team in designing the email marketing campaign for patient-communications pertaining to the company’s COVID-19 response -Assisted in creating an inter-department procedure to coordinate clinical intake, services, and products delivered, improving patient outcomes and shortening the revenue cycle -Produced monthly accounts receivable reports and presented the data to executive team

Rochester, Minnesota, United States

-Analyzed and tracked the performance of the foundation’s budget and funds raised -Assisted in the organization of fundraising events, including our Annual Golf Tournament, reaching $40 thousand in funds raised -Created content and managed new social media campaigns for the foundation

Rochester, Minnesota, United States

-Coached youth soccer players ages 8 to 9 and 10 to 12 in technique and game tactics -Created practice plans and game strategies, leading the teams to two tournament playoffs -Inspired engagement in athletics and instilled the values of sportsmanship and teamwork

Chicago, Il

-Developed operating procedures for portfolio asset sales and syndications-Maintained data on a $90 million portfolio, prepared credit packages for sale, and coordinated the execution of legal documents, thereby increasing Q1 2019 asset sales by 48%-Led the administration of new investment vehicles totaling $20 million by gathering, verifying and maintaining asset data and leading investor communications -Coordinated the inclusion and compliance of new assets to investment vehicles. Produced required compliance information including impact and performance reports for investors-Assisted the executive team in creating marketing materials, preparing financial models and portfolio reports, forecasting cashflows and analyzing the originations pipeline

San Juan, Puerto Rico

-Conducted market research and meetings with prospective vendors to develop strategic financing programs for their clients-Successfully closed the company’s first Mexico transaction, officially opening this market-Led team in researching CRM platforms, presenting our recommendation to management, and executing the implementation phase throughout the company-Promoted future partnerships at funding conferences and constructed financial models on possible syndicated loan opportunities-Led team in the creation of a vendor/broker portal to facilitate transaction quoting for established partners

Notre Dame, In

Provided a personal level of service by making and selling coffee drinks to campus visitors

San Juan, Puerto Rico

-Worked with a team to meet weekly sales goals efficiently and effectively-Acquired and managed new clients to increase our portfolio-Top initial sales representative in region, selling over 50 different products in 10 days

Puerto Rico

-Coordinated day to day activities and organized events and field trips for campers ages 6-10-Promoted camper participation and responded to behavioral concerns