Joyce Bilski Email & Phone Number

Joyce Bilski is a Director, Client Communications.

• Director, Operations Business Support

  Valic, Subsidiary Of American International Group

  Feb 1975 - May 2017 - Houston, Texas Area

  Director, Client Communications | VALIC (Subsidiary of AIG) (1999 – 2017) Reduced unit costs as volumes increased by negotiating corporate-wide, volume-driven contracts with external vendors; renegotiated the contract with an account statement vendor to avoid conversion costs. Managed the $9.5M client reporting and communication budget, placing a strong focus on cost control and continuous process improvement.  Provided strategic oversight to the Forms Administration team, evolving from paper-only forms to automated, digital versions; integrated into automated capture from agent laptops and uploading to mainframe systems. Decreased turn time for mailing client account statements and customer communications by leading numerous continuous improvement initiatives, as well as client communications programs. Dramatically improved the client experience by overseeing the end-to-end development and conversion of client account statements, as well as transaction confirmations. Oversaw the development and launch of an operational support unit for the company’s independent channel business.Selected Achievements Achieved a $1M annual recurring savings by partnering cross-functionally to implement a modification to the regulatory mailing process. Increased participation rates 24% and saved $1M annually through numerous startup initiatives, including electronic delivery of documents. Led two teams that produced 16.7M account statements, confirmations, regulatory reports, & letters with 99.9% accuracy.Associate Director | American General Life Insurance Company (Subsidiary of AIG) (1975 – 1999) Established the company’s first variable annuity administration department.  Created and rolled out all back-office procedures, staff, and operations for a startup broker dealer. Successful implementation of new products, product enhancements , fund substitutions. Comprehensive oversight management of six administrative system conversions.

• 

  University Of Houston