Joyce Smith Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

- Planned, organized, monitored, and controlled technology projects.- Managed tech partner engagements from intake through testing and release coordination for multiple projects within Enterprise Transaction Services- Managed all change management processes for monthly code deployments - Facilitated release planning calls to ensure all Stakeholders were aware of new functionality deployed to production- Provided both written and verbal release updates to Senior Leadership-… Show more - Planned, organized, monitored, and controlled technology projects.- Managed tech partner engagements from intake through testing and release coordination for multiple projects within Enterprise Transaction Services- Managed all change management processes for monthly code deployments - Facilitated release planning calls to ensure all Stakeholders were aware of new functionality deployed to production- Provided both written and verbal release updates to Senior Leadership- Coordinated activities with development team to ensure all information and tasks needed for a successful deployment were completed- Trained team members on change process tools including Remedy, JIRA Rally and other bank specific tools Show less

Virtual

- Managed software development for Best Buy's first self-service program available to customers. The project was completed several months earlier than internal resources could deliver allowing Best Buy to compete in the marketplace. - Participated in scrum events to analyze and estimate sprint backlog tasks and participate in unit and integrated testing. Managed the requirements and tracking of issues using JIRA.- Performed Release Manager role using Service Now tools to… Show more - Managed software development for Best Buy's first self-service program available to customers. The project was completed several months earlier than internal resources could deliver allowing Best Buy to compete in the marketplace. - Participated in scrum events to analyze and estimate sprint backlog tasks and participate in unit and integrated testing. Managed the requirements and tracking of issues using JIRA.- Performed Release Manager role using Service Now tools to facilitate requirements tracking, major software releases and software changes. Tasks included active role in Go/No Go meetings, create all release documentation to include validation plans, test scripts, test plans, roll back plans and validation results. Results: Ensured defect-free releases through integrated planning, testing, and QA efforts. Show less

- Supported the design and development of systems engineering processes by documenting workflows and defining required artifacts. Results: Drove efficiency in distributed testing at the Air Force Simulation and Analysis Facility (SIMAF), Wright-Patterson Air Force Base, Ohio.- Documented SIMAF processes and developed training material for Air Force Personnel. Result: Increased the quality and submission of artifacts that were then stored and leveraged for future projects.- Developed… Show more - Supported the design and development of systems engineering processes by documenting workflows and defining required artifacts. Results: Drove efficiency in distributed testing at the Air Force Simulation and Analysis Facility (SIMAF), Wright-Patterson Air Force Base, Ohio.- Documented SIMAF processes and developed training material for Air Force Personnel. Result: Increased the quality and submission of artifacts that were then stored and leveraged for future projects.- Developed proof of concept using Siemens Teamcenter software to determine its capability to support the automated execution of SIMAF Master Process activity workflows. Show less

Consulted with Cisco Systems, Inc. and Best Buy to develop and manage global reverse logistics programs that drove multi-million dollar supply chain efficiencies through cost reductions. Best Buy program work included managing international and domestic outsourced repair suppliers; planned and forecasted service requirements in support of Geek Squad City depot repair operations.

- Teradata, a division of NCR -- managed projects within the Teradata Marketing group to document marketing programs for the sales release process, developed customer collateral, and coordinated the development of program demos. In addition, developed scripted presentations for Teradata Executive on CRM & data warehouse technologies.- Workflow Innovations – worked with clients to document, modify, and improve workflow processes.- Client Server Associates (Lucrum) – developed and… Show more - Teradata, a division of NCR -- managed projects within the Teradata Marketing group to document marketing programs for the sales release process, developed customer collateral, and coordinated the development of program demos. In addition, developed scripted presentations for Teradata Executive on CRM & data warehouse technologies.- Workflow Innovations – worked with clients to document, modify, and improve workflow processes.- Client Server Associates (Lucrum) – developed and executed marketing collateral plan, including the design, writing, and managing production for the company brochure and data sheets for each service offering. Also created and documented the internal education curriculum for the company's employees. Show less

Marketing Manager, Services Marketing - created customer collateral and sales process guide for NCR service professionalsMarketing Manager, Server Marketing Division - Managed the Global User Base Migration Program that resulted in 160% of sales plan. Program components included promotional pricing unique to each country, customer collateral, sales process guide for each sales channel, and disposition program for customers migrating off of obsolete systems. Then… Show more Marketing Manager, Services Marketing - created customer collateral and sales process guide for NCR service professionalsMarketing Manager, Server Marketing Division - Managed the Global User Base Migration Program that resulted in 160% of sales plan. Program components included promotional pricing unique to each country, customer collateral, sales process guide for each sales channel, and disposition program for customers migrating off of obsolete systems. Then marketed E&O product without displacing sale of new products driving $1 million savings to profit by minimizing refurbishment costs.Marketing Manager, Indirect Channel - Managed the liquidation project for the excess AT&T and NCR PC products during the AT&T NCR merger minimizing the E&O exposure to the company and eliminating channel conflict with NCR/AT&T resellers and distributors. Responsibilities also included bid support and collateral development support for the indirect sales teams and channel partners.- Finance Specialist- various roles in accounting, planning and forecasting with emphasis on automation and process improvement. Software implemented in each position was Micro Control, a former version of Hyperion Software. Show less

B.S. And M.S., Management

Activities and Societies: '3+1' Program The '3+1' program enabled me to get both the Bachelors and Masters degrees in 4 years. This.

B.S. Management, M.S. Industrial Administration, Business Administration And Management, General