Joyce Carr Email and Phone Number

With over six years of experience as a benefits specialist in the health care industry, I am a customer-focused and solution-oriented professional who can handle complex benefits issues and provide optimal service to both employers and employees. I have a licensed insurance broker credential and a professional certificate in human resources management, which equip me with the knowledge and skills to conduct insurance renewals, explain benefits plans, and ensure compliance with FMLA and ADA regulations.In my previous role at Sofidel America Corp, I managed the administration of employee benefits for a large manufacturing company, including open enrollment, billing reconciliation, and handling escalated questions. I also partnered with Total Benefit Solutions and Woods Services, where I assisted with individual and group client meetings, enrollment, and benefit renewal. I have demonstrated leadership, organization, communication, and problem-solving skills, as well as a proven track record of increasing productivity and client satisfaction. I am a dependable, results-oriented, and adaptable professional who takes pride in my work and strives to meet and exceed customer expectations.