Joyce Carroll Email and Phone Number

• Collaborate with R&D teams, 3rd party safety organizations, Marketing, Global Sourcing and other key stakeholders as needed.• Compile regulatory submissions, filing updates with US and EU regulatory authorities.Provide information and process agency documentation to support timelines for new product development and sustaining engineering.• Provide routine regulatory information to associates and affiliates.• Support acquisition of new companies in support of strategic growth initiative.• Interact with 3rd party organizations to expedite approvals of pending applications and to resolve regulatory matters to achieve compliance, product listings and approvals.• Control and management of records and reports.• Support audits at various locations and resolve nonconformance's.• Process annual, periodic, and project-related documentation at 3rd party entities.• Review and maintenance of 3rd party approved product listings and controlled document lists.• Other duties as assigned.

• Generate financial statements and reports detailing accounts receivable status.• Process and ensure timely payment of import and domestic inventory supplier invoices.• Process and ensure timely payment of domestic “expense” supplier invoices and freight supplier invoices.• Work with Assistant Controller and Accounting Manager to understand the TMS system transaction flow.• Complete on-time and accurate monthly closing processes, journal entries and accruals.• Process agent commissions and accruals.• Investigate daily variances and correct errors to resolve discrepancies.• Prepare vendor invoices and processed incoming payments.• Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.• Review vendor invoices for appropriate documentation and validity prior to payment.

Provide administrative support for Accounting, Purchasing and Quality Control departments. • Maintain focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.• Enter invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.• Manage efficient and accurate processing of invoices and check requests for several locations.• Apply mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.• Apply proper codes to invoices, files and receipts to keep records organized and easily searchable.• Verify receipt of items by comparing items received to items ordered.• Maintain complete documentation and records of all purchasing activities.• Compute and create purchase orders in company software to monitor stock levels, verify purchase requisitions and expedite customer orders.• Perform all daily office tasks such as routine correspondence, filing, maintaining records, copying, posting and other similar duties for QA department.• Perform other duties as directed by QA Coordinator. Use Microsoft Office skills – including Word, Excel, PowerPoint, and Outlook daily.

• Prepares documentation packages for approval by Quality Assurance Coordinator• Prepare, revise and update procedures for Nuclear, Commercial, NDE, Welding, Fabrication, Snubber and Engineering Manuals• Maintain distribution list and acknowledgements of all QA Manuals and procedures both internally and externally for controlled and uncontrolled copies• Maintain QA electronic library• Maintain employee training records• Maintain distribution list and approved supplier list• Maintain audit documentation and supplier files• Maintain and update customer specifications and customer specification log• Maintain and update both commercial and nuclear receiving reports• Control and maintain records sent to records retention and retrieve files when necessary

• Administrative support to the store.• Engage customers in conversation to understand their needs and desires.• Present merchandise and share detailed information regarding features and benefits of products.• Provide information regarding extended service plans and financing options.• Meet individual and team sales goals.

• Manage approximately 50 incoming calls, emails, faxes per day from customers• Streamline operations while prioritizing tasks to allow revenue increase• Correspond with customers through email, telephone along with postal mail• Resolve issues to management personnel to ensure client satisfaction• Greet incoming customers professionally to provide assistance• Call customers to confirm scheduled appointments prior to appointment• Sort incoming mail, faxes, deliveries to route to appropriate personnel• Coordinate office inventory by restocking supplies• Purchase items to replenish stock• Compile data using spreadsheets or other database software such as Excel

• Exhibited exceptional customer service at all times, while ensuring resolution• Processed return transactions to facilitate customer satisfaction• Responded resourcefully to customer requests• Informed customers about special promotions• Provided detailed information for various products• Adhered to all company policies procedures• Provided answers to customer inquiries• Processed store credit payments accurately• Conferred with customers about concerns with products or services to resolve problems and drive sales• Helped reduce team service loads by teaching customers strategies for completing transactions in-store or through web portals

• Helped customers with questions, problems and complaints in person and via telephone• Verified all customers received receipts for purchases• Developed positive customer relationships through friendly greetings and excellent service• Monitored entrances, exits and fitting rooms for signs of theft• Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores• Accepted and processed returns• Managed customer cash and credit card transactions using company point of sale system• Coached new sales associates with training techniques to achieved their success• Trained and developed new sales team associates in products, selling techniques and company procedures• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral