Joyce Chapman Email and Phone Number

Plan and conduct evaluation and assessment; present results in reports and presentations to stakeholders. Collect, analyze, and document data useful for evaluating operations and understanding user needs. Provide consultation and training to support staff as they gather, manage, and report data related to library resources and services. Develop, implement and maintain information systems to collect, store, process, and disseminate data for internal decision-making and external reporting.

Assist libraries across North Carolina with data analysis, data presentation, assessment, advocacy, and communication needs; serve as NC State Data Coordinator for the national Public Library Survey; build and maintain the NC public libraries data portal and data dashboards.

Managed the "Content, Context, and Capacity" IMLS grant. Facilitated communication between diverse stakeholders and led efforts to establish shared practices in large-scale digitization. Led an inter-institutional team in project evaluation, including designing data collection and tracking methods, planning and conducting focus groups and web surveys, analyzing resulting datasets, and reporting data back out to project partners. Additionally, I created and maintained the project website, analyzed Google Analytics data to establish trends in use, and authored grant renewal requests. While working at TRLN I also served on the UNC-Chapel Hill User Feedback and Assessment Committee, working with a team to develop the first assessment plan for the library and serving as a consultant for library staff on assessment design.

The NCSU Libraries Fellowship is a competitive professional program designed to develop leaders in science, digital librarianship and library administration. I worked in Digital Library Initiatives and also in Metadata & Cataloging. As a member of the Digital Library Initiatives team I led a two-year data analysis and visualization initiative exploring how patrons use library spaces and services, with the goal of empowering departmental administrators with data to drive decision-making. During the project I collaborated with departments across the institution to explore data sources; worked with departments to identify each group’s unique data analysis needs; extracted, normalized, analyzed and visualized data for partners; and synthesized findings into formal reports and presentations to stakeholder groups. As a member of the Metadata & Cataloging team I conducted cost/benefit analyses of metadata creation practices, led usability studies, crosswalked and transformed non-MARC metadata, investigated digital preservation needs, performed an environmental scan of metadata creation and maintenance practices, and collaborated on the development of metadata requirements for projects.

Taught English (as a second language) to Japanese students in a public high school through the JET program.

Managed the Spanish literacy program at the Samuel Mesa public library, conducted outreach to rural communities and prison, organized fundraising campaign.