Joyce Christian Email and Phone Number

▪ Performs document production and editing utilizing Windows 7, Microsoft Office 2010 ( Word, Excel and PowerPoint), Microsoft Outlook, Litera, Change Pro, Nuance PDF Converter, Adobe Acrobat, Best Authority, and other software▪ Communicates project specifics with administration and other team members, as necessary, to ensure continuity and accuracy▪ Keeps word processing administration informed of any criteria or issues that might affect timely finalization of the work▪ Stays abreast of technology and software changes within the firm in order to be an 'expert' in document preparation; attends all mandatory training classes▪ Assists Word Processing Center and legal staff in other offices as needed▪ Exceptional attention to detail ▪ Excellent verbal/written communication skills ▪ Prioritizes workload and meet demands in high pressured environment ▪ Proven ability to build relationships with clients, and with attorneys ▪ Assists in providing telephone help desk support to troubleshoot application questions▪ Creates new documents or revise previously typed material; and automatic black lining of documents using iRedline, Deltaview and Compare Docs▪ Prints complex documents (i.e., Excel spreadsheets) that requires advanced knowledge of software▪ Facilitates the creation and editing of Tables of Authorities and Tables of Contents▪ Burns CD/DVDs using Native Burn and McAfee and preparation of labels▪ Creates virtual encrypted disks within a file or encrypt using a partition or the entire storage device using TrueCrypt▪ Assists with document conversion and clean up; creates and revise complex legal documents adhering to Firm styles and guidelines▪ Adapts to changing needs & deadlines and remains calm when under pressure▪ Performs additional duties and special projects as assigned▪ Maintains the S&C Washington office intranet web site Prepares designs to be accomplished by gathering information and materials

▪ Created and produced document templates, mail merges, charts, graphs, tables, etc ▪ Coordinated workflow of word processors in the absence of the supervisor ▪ Designed page layouts, created proposals; used computer software, and combined text, numerical data, photographs, charts, and other visual graphic elements to produce publication ready material ▪ Created graphics to accompany text, converted photographs and drawings into digital images and manipulated those images ▪ Proofread all documents for accuracy in spelling, grammar, and punctuation ▪ Acted as the first point-of-contact for computer users by providing telephone support or contacting the proper personnel to resolve computer-related matters ▪ Generated Table of Content and Table of Authority; converted documents to and from different software packages ▪ Provided assistance and/or training for co-workers as needed; reimaged and personalize employees computers ▪ Insured outstanding support service to various site clients; Created/edited specialized documents ▪ Used templates to perform complex formatting for clients; reviewed and proofed documents for clarity in a timely manner ▪ Used job tracking software to log in and out of all tasks for internal tracking purposes ▪ Converted and cleaned documents from other software applications and applied styles when needed ▪ Scanned and cleaned documents utilizing scanning equipment and software; provided transcription support as needed by the client ▪ Monitored long-term and on-going assignments, reassigned jobs to available operators to ensure timely completion of documents

▪ Helped manage circulation of Families USA reports with field groups, (i.e., developed list of groups, disseminated materials via fax and Federal Express or UPS) ▪ Maintained and created databases, spreadsheets, general administrative files, filing references, purchase orders, payment requests, and expense reimbursements ▪ Managed registration process for Families USA conferences. (Developed database to track registration, handled registration forms and payments, and supervised conference registration process) ▪ Transmitted welcome packets and letters to new network subscribers as part of Families; grass roots lobbying process ▪ Handled fulfillment of publication items offered by the Field Department to grassroots organizations and to the A.S.A.P. Network ▪ Interacted with printing companies and other outside vendors to request materials for newsletters ▪ Managed distribution of other materials for the Field Department, including Families USA reports and "special reports," and other campaign materials as they occurred ▪ Maintained the Field Department's Key Contact List ▪ Supported changing aspects of Membership database ▪ Produced labels and mail merge documents for personalized mailings ▪ Provided computer assistance to other departments, back up for other administrative assistants in the office and the receptionist as needed