Joyce Cunningham Email & Phone Number

Whitestown, In, Us

Pnc Plaza - Indianapolis

Realty Services

Sold stocks, bonds, mutual funds and life insurance to individuals and small businesses through cold calling.

*Managed a $35 million Retail capital budget *Managed the opening of new and relocated branches*Closed bank branches*Managed renovations *Responsible for renewing branch leases for 200 branches in 2 states

*Sold loan and deposit products, achieving highest productivity in the state of Indiana. *Assisted customers with all types of service related issues and concerns. *Responsible for daily opening and closing of the branch. *Organized and maintained branch audit files. *Coached and reviewed branch teller staff. *Oversaw branch security compliance.

Led staff of 25, including roving tellers as well as platform sales and assistant managers. Coordinated hiring, coaching, semiannual reviews, and disciplinary actions. Recruited tellers for and dispatched staff to 20 different branches daily, maintaining 1.5 average vacancy rate. Managed temporary summer employees.

Managed loan portfolio. Acquired new loan business and presented packages to senior management. Developed call list from Dun & Bradstreet database. Executed numerous cold calls.

Sold loan and deposit products to new/existing customers. Held approval authority for loans. Initiated and closed on first and second mortgages, secured and unsecured time notes, as well as credit cards.

Directed staff of 15 bookkeepers. Maintained relationship with outside data processing center for bank products, including general ledger, consumer loan, mortgage loan, commercial loan and deposit applications. Responsible for posting of general ledger and distribution of daily statement of condition. Responsible for the distribution of all customer correspondence. Managed customer telephone inquiries and complaints. Composed various regulatory reports. Interacted with internal and external bank auditors. Acted as voting member of trust committee, recommending or declining new relationships. Oversaw trust department records. Played essential role in two bank consolidations.

. Posted general ledger data, balanced product applications, prepared customer statements, responded to customer inquires and complaints.