Joyce Chew Email & Phone Number

Singapore

Singapore

- Spearheaded automation-driven regional initiatives, significantly boosting operational efficiency.- Championed seamless new product launches across diverse regional markets.- Achieved a substantial 40.3% decrease in manual processes through strategic Hubspot workflow automation.- Implemented Intercom's multilingual AI bot to reduce customer service workload by 20% and achieved a 70% satisfaction score in customer satisfaction (CSAT).- Acted as a pivot for cross-functional collaboration, ensuring cohesive strategy and execution.- Maintained project synergy with organizational objectives through consistent engagement with key leaders and stakeholders.- Oversaw and enforced rigorous quality assurance standards, adapting project timelines and objectives to uphold excellence.

Singapore

- Instrumental in establishing Qashier's market presence and expansion in Australia.- Formulated and implemented streamlined onboarding strategies for Australian merchants.- Served as the go-to liaison for merchant support during the market launch phase.- Partnered with cross-functional teams to integrate merchant operations smoothly.- Ensured merchant activities adhered to Australian compliance, regulatory and industry standards.- Built and maintained robust relationships with merchants to drive POS & Payments solutions.- Led feedback-driven initiatives to refine merchant operations continually.

Singapore

- Serve as the primary point of contact for new merchants, guiding them through the onboarding process from initial contact to full integration.- Develop and implement comprehensive onboarding strategies tailored to each merchant's needs and business objectives.- Coordinate with internal teams to ensure timely and efficient onboarding, including technical integration, training, and activation of merchant accounts.- Provide proactive support and assistance to merchants, addressing any questions, concerns, or technical issues they may encounter during the onboarding process.- Conduct regular check-ins with merchants to assess their satisfaction, gather feedback, and identify opportunities for improvement.- Monitor and analyze key metrics related to onboarding success, such as time to activation and merchant satisfaction, and implement strategies to improve performance.- Cultivate strong relationships with merchants, acting as a trusted advisor and advocate for their success on the platform.- Serve as a subject matter expert on the onboarding process & product knowledge, providing training and mentorship to junior team members as needed.- Analyze onboarding metrics for continuous process optimization

- As the first employee of Qashier, I played a pivotal role in establishing the foundational framework for the company's operations and establishing merchant success.- Spearheaded the development and implementation of key account management processes and procedures from scratch.- Took ownership of building and nurturing relationships with the initial cohort of merchant clients, serving as their primary point of contact.- Collaborated closely with the founding team to define the company's value proposition and tailor solutions to meet the specific needs of early adopter merchants.- Provided personalized support and guidance to merchants throughout their lifecycle, from initial onboarding to ongoing account management and retention efforts.- Proactively identified opportunities for process improvements and product enhancements based on early client feedback and market insights.- Adapted quickly to the dynamic startup environment, demonstrating flexibility, resilience, and a willingness to take on additional responsibilities as needed to drive the company's growth.

Singapore

- Drove robust sales of print and digital subscriptions for student publications across educational levels, achieving a distribution volume of approximately 135,000 to 140,000 copies per issue in 2019.- Cultivated and managed relationships with 130 educational institutions, effectively promoting student publications and journalism programs.- Performed comprehensive sales and marketing data analysis, delivering strategic monthly reports to editorial teams for informed decision-making.- Orchestrated innovative advertising campaigns, including EDMs via Salesforce Marketing Cloud and above-the-line (ATL) advertising, in close collaboration with the editorial department.- Played a pivotal role in the digital transformation initiative, aiding in the development and user acceptance testing (UAT) of an online subscription ordering portal, streamlining business processes from manual to automated systems.- Successfully procured sponsorships for the SPH Rewards program, enhancing customer loyalty through exclusive deals and event invitations.

Bachelor'S Degree (Hons), Business Management

Diploma, Business Information Technology