Joyce Dizon Email & Phone Number

Accountable for supporting customer/process re-engineering changes into the RBWM Global Contact Centre Business including identification of opportunities, making and presenting recommendations for improvement through to successful implementation. Acts as an interface with stakeholders to manage the impact of change into the Contact Centres.

Filinvest, Alabang, Muntinlupa City

Responsible for providing high level support to the Quality Services Team including administrative duties, assisting with delivery of the quality and coaching model, consistency checking, call benchmarking and coaching of team managers.

Commonwealth Avenue, Quezon City

Team Manager - Contact Center Service and SalesResponsible for the supervision of assigned staff. Provides leadership and guidance necessary to ensure complete and efficient customer service to outside customers. Trains and motivates team. Provides development plan/path to associates.

Commonwealth Avenue, Quezon City

Performance Coach - Contact Center Service and SalesPerforms Recruitment, Support Operations, Training and functions as a Relief Team Manager on a rotational basis. Supports associates in achieving quantitative monthly goals and ensure adherence to compliance guidelines. Assists in training newly hired associates as directed to develop skills.

Filinvest, Alabang, Muntinlupa City

Process Executive / Operations Associate - Contact Center Service and SalesReceives customer calls in a call centre environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements. Responsible for relationship building and account management while resolving customer enquiries in a professional manner. Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to… Show more Process Executive / Operations Associate - Contact Center Service and SalesReceives customer calls in a call centre environment. Continuously provide high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreements. Responsible for relationship building and account management while resolving customer enquiries in a professional manner. Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Is responsible for achieving individual targets and/or sales goals whilst maintaining quality and compliance. Show less

Bs Computer Science Major In Information Technology, Computer Science

Education record

Education record