Manage internal and external resources on behalf of ABILITY to meet customer needs and assure customer satisfaction Resolve customer issues regarding sales and service. Review operational records and reports to project sales or revenue and determine profitability. Monitor customer preferences to determine focus of sales efforts. Assist sales representatives to confer with potential customers regarding service needs and advise customers on types of service to purchase. Assess marketing potential of new and existing customers, considering statistics and expenditures. Manage assigned accounts. Call existing customers and establish buying cycles, customer needs, and create a customer supplier relationship. Increase sales in respective accounts. Prepare sales information for customers. Establish buying influences, budgets and purchasing criteria for assigned accounts. Secure & place orders taking into consideration delivery dates for implementation.

Support, monitor and maintain a successful relationship with the client. Work with internal departments including Payroll, Finance and Human Resources to ensure satisfaction with products and services and provide prompt resolutions to increase client retention.

Representative of PEO Outsourcing of Workers Compensation, Payroll, Benefits and Administration for the Construction Industry.Managed existing client relationships by coordinating efforts from Executive, Client Services, Finance, 401K, Benefits, Payroll, Human Resources and Workers Compensation Departments.

Served as a liasion to clients and worked collaboratively with the Payoll Department and Sales Team. Created and developed presentations to clients and employees for Health Insurance, Dental Insurance, Short Term Disability, Long Term Disability, Vision and 401K along with conducting Annual Enrollments meetings.