Joyce F. Email & Phone Number

Singapore

Singapore

Director and Founder of a startup specializing in development of innovative technology software, enhancing efficiency, transparency, integration to the eco-system; involved in all aspects of business development, including market research, finance, marketing, and operations, ensuring alignment to the company vision including:• Define the company’s vision, goals, objectives, recruit, outsourcing, and train new team members.• Cultivate and maintain professional relationship with potential investors and partners; represented the company at startup and business events globally.• Lead company growth from concept to a running business.

Assist Quarterly Performance Review Business Lead / Change Management Process Owner to conduct the assessment on gap based on current transition status from Project Management Standards to Ways of Working Standards and A3 methodology lean thinking process to help derive to a proper solution to be implemented.Key Achievements• Graduated from 2022 Global Talent Accelerator Programme.• Co-Lead the migration of 80+ JIRA projects to Azure Board revamp backlog into the Scaled Agile Product Hierarchy and coordinated the 70+ Applications Bitbucket to Azure DevOps for Group ICS.• Lead and contributed towards multiple A3 projects: #1 Uplift Pan-bank ICS mandate on cyber change Initiatives oversight for Cyber risk reduction, resulted in removal of bank wide broken and decentralised approval process and redundant reporting; #2 Chapter 3 in our day to day lives with A3 Sponsor Global Head, Organization & People Capability, resulted in proposed outputs contributed to the Board on their journey to resolve the scorecard framework and communication; #3 Simplify Cyber Benefit Management towards value driven via Non-Financial Benefit KPI management, resulted in removal of bank wide duplicated and over engineered processes; #4 Group Operations Quarterly Performance Review Investment’s Elevated Residual Risk (ERR) Oversight, resulted in realignment of all projects delivery to align to Process Owners who have open ERR with regulatory or GIA commitment to be prioritised, which increased the confident of Senior Stakeholder.(Group Information Cyber Security COO was previously Trust Data Resilience where Information Cyber Security; Information Authentication Management; Data Privacy; Business & Technology Resilience rolls up in one umbralla.

Singapore

Managed governance of Information Cyber Security Transformation Response & Recovery Program, Projects, and various S.W.A.T. (Skilled Worker Advanced Team) initiatives across a team of 4 direct reports. Managed various regulatory assurance, Risk & Control for Business Continuity Management and Crisis Management.Key Achievements• Created a centre of expertise for project management governance standards and best practices which aligned to group policy; and a psychological safety environment of S.W.A.T. team resource pool with multiple skillsets to be assigned across functions.• Established the Group Resilience SMR R&C forum to align with the delegated authority of Head of Group Resilience’s Client Resilience Policy SMR. Established governance around policy, standards, process, control, and metrics in alignment to Enterprise Risk Management (ERM) Framework for Cyber Risk realignment to best practice standard process. Designed and supported the implementation of Cyber Risk-Control-Metrics for Business Continuity Management and Crisis Management Produced monthly reporting of metrics to reporting to GOR and CISRO. Conducted assurance review on documentations versus template to propose revision on templates, assisted with Policy Standards Annual reviews.• Assisted the Program Director to setup the program and project governance ($1.9m). Ensured compliance with all internal and external program and project governance procedures as well as regulatory governance requirements. Successful lead Response & Recovery RF transitioned from PMS Standards to Ways of Working Standards which is the piloted programme of TDR Quarterly Performance Review (QPR). Created draft guideline materials which was walkthrough to wider TDR QPR and Refinement Forum (RF) teams. And, assisted establishing checklist, process, guidelines and extended advisory guidance to QPR and RF.

Singapore

Managed governance of ($254m) enable Transformation Program and Projects across a team of 3 direct reports implementation across Retail, Private Banking, Wealth Management. Created a centre of expertise and best practices which aligns to group Project Management Standard, Third Party Vendor Management and Solution Delivery Framework across the WealthSuite Platform (TAP and T24).Key Achievements• Led analysis and realignment of program deliveries to new or amendment in bank’s policies and assisted the program to pivot to agile delivery model after the system have been implemented with the core country milestones.• Delivered 2018 GIA Audit which result to the programme passing GIA with a recognition of Established Management Control Approach and Well Controlled program oversight governance.

Singapore

Managed strategic project and “Business-As-Usual” (BAU) enhancement implementation, including stakeholder reporting, assistance in the preparation and administration of Project Change Requests (CRs), and monthly reporting on the progress and performance of the portfolio of capital projects. Collaborated with Product, Service & Client Implementation, and Operations teams to document business requirements for new products and platforms or for enhancements to existing products and processes. Responsible for reviewing solutions and other documentation and defining operating model and client implementation procedures in conjunction with Operations, Client Management Implementation teams, Client Service Group and Technology partners.Key Achievements• Managed strategic project China Domestic Funds Technical Implementation (China Local Funds Custody US$2.5M+), met the licensing requirements of the China Securities Regulatory Commission.• Involved in coordinating “Business-As-Usual” (BAU) enhancement implementations (US$7.1M) to improve operations flexibility and business relevance; BAU obsolescence projects (US$2.5M) and managing overall system production release calendar RAG statuses.• Provided program support services for multi-year implementations of Global Custody Core Banking system replacement (Storm II US$51M+) and South Africa client acquisition (US$20M+).• Overall Portfolio PMO lead responsible for quality delivery of Product projects within annual budget ~USD$40M from over 20 program and projects & approved timelines while ensuring compliance with all internal and external project governance procedures as well as regulatory governance requirements. Setup methodology, track, report of investments recharges, all Financials and Non-Financial Benefits. Cost Center Manager ensuring investment, on-going, impairment cost both are as budgeted.

Singapore

Johor, Malaysia

Kuala Lumpur, Scope International (M) Sdn Bhd (Subsidiary Of Standard Chartered)

Experience in Banking Operations included leading the Financial Markets Confirmation processing team in Standard Chartered Bank's Global Processing Hub in Malaysia. Involved in multiple operations efficiency projects and system implementation projects. Awarded extra-miler, Productivity Awards, and highest-possible 1A Annual Performance Rating with a letter of commendation from the Group Chief Executive of Standard Chartered Bank.