Joyce Garrett Email and Phone Number

Ownership of order process from receipt and placement of order to assuring order is delivered in a timely, cost effective manner Direct contact for customer inquiries regarding status of order, possible problem resolution and shipping inquiries. Developed strong working relationships with customers.Coordinate with Sales, Marketing, Credit, Logistics, and Technical Departments daily to ensure customer needs are met in accurate and timely manner, including pricing inquiries, freight… Show more Ownership of order process from receipt and placement of order to assuring order is delivered in a timely, cost effective manner Direct contact for customer inquiries regarding status of order, possible problem resolution and shipping inquiries. Developed strong working relationships with customers.Coordinate with Sales, Marketing, Credit, Logistics, and Technical Departments daily to ensure customer needs are met in accurate and timely manner, including pricing inquiries, freight pricing, product literature, samples, and other requests of domestic customers/distributorsWork with Production in the areas of shipping schedules, sales information, forecasting, and information regarding significant events that may impact productionTeam with Logistics to determine most cost effective way to transport and deliver materialWhen necessary, research and provide information to issue credit and debit memos and make appropriate adjustments to customer accountsAdminister incoming order information to Team through SalesLogix program Continuing cross-training with all team members on domestic accounts to provide back up assistance whenever necessaryAttended Free Trade Agreements Workshop/Training June, 2010Created and instituted a request and tracking system for Certificates of Origin for team use, which reduced work effort and time involved for team members Show less

Managed accounts for global headquarters of freight billing, invoice auditing, payment and logistics management company. Utilized and trained customers on the Company's proprietary logistics management/analytical software and database, which was specifically tailored to their individual business needsExamined invoices for correct account coding and provided historical costs and accrual reporting to customer; provided allocation of freight charges down to the product levelAnalyzed… Show more Managed accounts for global headquarters of freight billing, invoice auditing, payment and logistics management company. Utilized and trained customers on the Company's proprietary logistics management/analytical software and database, which was specifically tailored to their individual business needsExamined invoices for correct account coding and provided historical costs and accrual reporting to customer; provided allocation of freight charges down to the product levelAnalyzed multiple currencies, weight measurements, language variances, and information such as VAT or other applicable taxes to assure that invoices were properly audited.Acted as liaison between customers, Closing, Coding and Accounting Departments to assure timely review and payment of invoices Show less

Managed major grocery chain divisions promotional and turn business. Included communicating with customer contacts, buyers, Planning, Transportation and Sales in order to provide acceptable service levels to customers. Reviewed trends in internal and external metrics to identify performance gaps and initiatives to improve metrics; managed orders to achieve cost reductions and increase service levelsOversaw and managed VMI (vendor managed inventory) customer; managed days of supply… Show more Managed major grocery chain divisions promotional and turn business. Included communicating with customer contacts, buyers, Planning, Transportation and Sales in order to provide acceptable service levels to customers. Reviewed trends in internal and external metrics to identify performance gaps and initiatives to improve metrics; managed orders to achieve cost reductions and increase service levelsOversaw and managed VMI (vendor managed inventory) customer; managed days of supply, while assuring inventory levels do not exceed customer limits, seasonal spikes, etc.Communicated with Logistics personnel to assure on time/complete deliveries; monitored delivery progression via proprietary computer tracking systemWorked with Supply Planning group to identify upcoming sales increases to allow for adjustments to production schedule Show less

Provided leadership to team members, managing activity and process flows within the team, and ensuring that team objectives are successfully met. Managed the distribution of team's workload, reviewing daily work and short/long term projects to ensure goals are met.Position duties included, but were not limited to, reviewing and tracking the performance of the Sam's Club team accounts against the following key metrics: Fill, On-time, Complete and Perfect; working with team to implement… Show more Provided leadership to team members, managing activity and process flows within the team, and ensuring that team objectives are successfully met. Managed the distribution of team's workload, reviewing daily work and short/long term projects to ensure goals are met.Position duties included, but were not limited to, reviewing and tracking the performance of the Sam's Club team accounts against the following key metrics: Fill, On-time, Complete and Perfect; working with team to implement process changes as needed and improve cube efficiency. Duties also included supporting E-Commerce/EDI solutions as required by key customers/segmentationAlso responsible for supporting teams in working across functional boundaries to improve overall business partnerships and supply chain efficiencies. Show less

Managed major drug account promotional and turn business, as well as various drug customers. Included communicating with customer contacts, Planning, Transportation and Sales in order to provide acceptable service levels to customers. Compiled monthly forecast information and calculated and converted to reservations for Wal-Mart for major ship points. Compiled and distributed monthly Key Measures report to upper management, Sales, Customer Service, etc. Numbers tracked included… Show more Managed major drug account promotional and turn business, as well as various drug customers. Included communicating with customer contacts, Planning, Transportation and Sales in order to provide acceptable service levels to customers. Compiled monthly forecast information and calculated and converted to reservations for Wal-Mart for major ship points. Compiled and distributed monthly Key Measures report to upper management, Sales, Customer Service, etc. Numbers tracked included in-stock percentage, failure rates, pulls, weeks of supply and provide an overview of the general Wal-Mart business. Analyzed problem areas to recognize opportunities for improvementCompiled and distributed weekly Wal-Mart Co-Managed report, which provided information directly to the Wal-Mart Replenishment Mgr, G-P Sales and Customer Service on sales figures, service performance levels, and inventory levelsUpdated information in the Wal-Mart Co-Managed system as needed to adjust for new product codes, DD changes, lead time updates, new warehouse openings, etc.Trained new team members and oversaw their development of customer knowledge, systems, and procedures, and provide back up to team members as necessaryWorked with Lead Team Analyst to coordinate team activities, training, reporting, meetings, projects, etc. Compiled and submitted report information for the GM Team Recap to Customer Service Mgr and Team LeaderWorked directly with Transportation to ensure freight cost savings; assuring the maximization of shipping capacity by using high cube equipment and matching LTL orders to create full trucks Show less

Managed inventory for Wal-Mart Distribution Centers utilizing Inforem system, which included researching and analyzing POS and sales history data. Responsible for all aspects of order management, freight, logistics, product forecasting and reservations Maintained weeks on hand budget at or under goals established by Wal-Mart, while meeting service goal of 98% or betterCalculated and updated lead times, designated demand figures, and oversaw promotional and holiday inventory requirements… Show more Managed inventory for Wal-Mart Distribution Centers utilizing Inforem system, which included researching and analyzing POS and sales history data. Responsible for all aspects of order management, freight, logistics, product forecasting and reservations Maintained weeks on hand budget at or under goals established by Wal-Mart, while meeting service goal of 98% or betterCalculated and updated lead times, designated demand figures, and oversaw promotional and holiday inventory requirements in order to maintain product at necessary levelsProvided CRP store level management for Kroger and Winn Dixie accounts, which included promotional management, store drops, and all turn businessCompiled and distributed monthly forecast figures to Customer Service Reps to provide base information for customer product reservations Show less