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Hazel Joyce Gutierrez previously worked as IT Business Analyst at Private Company and Macintosh Support Specialist at Private Company. Hazel Joyce Gutierrez holds Bachelor Of Science In Information Technology, Information Technology from Polytechnic University Of The Philippines.
Hazel Joyce Gutierrez is a professional in their field.
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Makati, Philippines
- Delivers various back-end and front-end feature development and integration projects.- Works with stakeholder to understand high-level requirements, including customer and third-party provider integrations.- Works with the product owner and development team to ensure the business priorities are delivered in accordance with the overall product roadmap.- Translates business requirements into detailed requirements.
Makati, Philippines
- Led full technical support lifecycle of all Apple products and services via their website, phone, and other remote support channels.- Maintains and manages service agreements (with AppleCare)- Liaises with IT Development team to identify and resolve network/cross platform issues.- Creates and maintains release notes, user guides and other documentation for end users.- Assists with day to day support for Problem, Change and Incident Management Business functions.- Ensures key Business processes (Standard Operating Procedures) are successfully adhered to and fit for purpose.
Makati, Philippines
As technical support at Power Mac Center, I am responsible for handling all kinds of Apple-related issues.My primary objective is to provide swift resolutions in a fast-paced, customer-oriented environment while maintaining the highest customer service to the company's clients.As a brand advocate, I worked hard to:- Provide tailored fit solutions with patience and empathy.- Help customers to confidently reach their interned goals and became more active users of technology.- Guide them to enter a new stage of learning.- Develop strong and positive relationships.- Fulfill the organization’s long-standing commitment to customers.
Makati, Philippines
Worked in collaboration with other independent Technology Specialists for Marie France Group of Companies in providing IT Support Solutions in various aspects of their operations. Specifically supporting the business in improving the structure and efficiency of their IT Systems, leverage innovative technology while simultaneously reducing costs.
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Hazel Joyce Gutierrez is based in Makati, National Capital Region, Philippines.
Hazel Joyce Gutierrez has worked for Private Company, Power Mac Center, and Terratek Business Consulting And Services.
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Hazel Joyce Gutierrez holds Bachelor Of Science In Information Technology, Information Technology from Polytechnic University Of The Philippines.
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