Joyce H.

Joyce H. Email and Phone Number

Operations Leader | Benefits Maven @ bswift
chicago, illinois, united states
Joyce H.'s Location
Greater Phoenix Area, United States
About Joyce H.

I bring 20+years experience in solution-oriented account management and operations with expertise supporting benefits administration, HR service delivery, and technology implementation for Fortune 500 companies. I am also knowledgeable in all areas of business analysis, strategic planning, partnership development, implementation, multi-site operations, and negotiation. I would describe myself as a team player that pledges 110% to ensure that business requirements are not just met but consistently exceeded. Professional Skills:-Leadership-Project Management-Change Management-Process Improvement-Implementation-Resource Planning-Customer Success-Business Development-Strategic Partnerships-Relationship Management-Human Resources-Benefits Administration-Payroll OperationsThank you for visiting my page. For opportunities to connect please Inmail me.Related Roles: Customer Success Manager, Director of Partnerships, National Account Manager

Joyce H.'s Current Company Details
bswift

Bswift

View
Operations Leader | Benefits Maven
chicago, illinois, united states
Website:
bswift.com
Employees:
828
Joyce H. Work Experience Details
  • Bswift
    Director Of Operations
    Bswift May 2022 - Present
    View
  • Bswift
    Senior Account Manager
    Bswift Jun 2019 - May 2022
    High Point, North Carolina, United States
    Snapshot:-Oversee up to 15 client alignments with +$18M in ARR accountability. -Transformed service delivery; identified opportunities for technology improvements.
    View
  • Conduent Hr Services
    Service Delivery Manager - Operations
    Conduent Hr Services Nov 2018 - Jun 2019
    Tempe, Arizona
    Snapshot:-Drove business unit performance to meet SLAs; +$3M in accountability.-Partnered with stakeholders to ensure that discrepancies were eliminated.
    View
  • Conduent Hr Services
    Sc Project Site Lead
    Conduent Hr Services Jul 2017 - Nov 2018
    Snapshot:-Worked with the PMO team & all site leadership to ensure continuous improvements.-Served as OE Project Recruiting Assistant for all Service Center Locations.
    View
  • Conduent
    Benefits Supervisor
    Conduent Sep 2014 - Jul 2017
    Tempe, Arizona, United States
    Snapshot:-Managed a team of 25-70 team members (70 during Open Enrollment).-Decreased site attrition rate from 85% annually to 40% annually.
    View
  • Xerox
    Call Center Team Lead
    Xerox Apr 2012 - Sep 2014
    Allen Park, Michigan
    Snapshot:-Managed ad hoc technical projects as requested by the client (decedent recovery).-Wrote and reviewed documents for the knowledge-based tool utilized by the CSRs.
    View
  • Acs (I) Private Limited (Affiliated Computer Services)
    Personal Benefits Representative
    Acs (I) Private Limited (Affiliated Computer Services) Oct 2010 - Apr 2012
    Allen Park, Michigan
    View
  • Ford Motor Company
    Personal Benefits Representative- Pension
    Ford Motor Company Apr 2008 - Oct 2010
    Dearborn, Michigan
    View

Frequently Asked Questions about Joyce H.

What company does Joyce H. work for?

Joyce H. works for Bswift

What is Joyce H.'s role at the current company?

Joyce H.'s current role is Operations Leader | Benefits Maven.

Who are Joyce H.'s colleagues?

Joyce H.'s colleagues are Barbara Wilkinson, John Suvatne, Adam Bielinski, Jennifer Bush, Jishy Johnson, Jordan Bade, Matt Waldrup.

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