Joyce Henderson

Joyce Henderson Email and Phone Number

Employee centric behavior gets results! Reach out to me for solutions! Employee retention equals customer retention! @
Joyce Henderson's Location
Cypress, Texas, United States, United States
Joyce Henderson's Contact Details

Joyce Henderson personal email

n/a
About Joyce Henderson

Culture Change ExpertFCA Customer Experience Specialist FCA Performance Institute TrainerFluent GermanDisney Institute GraduateJD Powers CertifiedFord Master Certified Service ManagerLexus Master CertifiedBPN Master Certified Service ManagerChrysler Gold Certified Service MangerGM Master Certified Service Manger4 Time GM Mark of Excellence Winner

Joyce Henderson's Current Company Details
Blue Labrador Culture LLC

Blue Labrador Culture Llc

Employee centric behavior gets results! Reach out to me for solutions! Employee retention equals customer retention!
Joyce Henderson Work Experience Details
  • Blue Labrador Culture Llc
    Operating Owner
    Blue Labrador Culture Llc May 2009 - Present
    Benton County, Arkansas, United States
    SME fixed operations currently working on culture change for the automotive industry. Breaking the stereotypes of vehicle purchase, and service interaction. Available for short or long term consultation.
  • Fca Fiat Chrysler Automobiles
    Customer Experience Specialist
    Fca Fiat Chrysler Automobiles Feb 2015 - Oct 2018
    Southwest Business Center, Dallas Texas
    Changing Dealership culture one employee, one process at a time.
    View
  • Fca Fiat Chrysler Automobiles
    After Sales Trainer
    Fca Fiat Chrysler Automobiles Apr 2014 - Oct 2018
    Houston Area, Texas
    Field Trainer Road Warrior
    View
  • Gullo Ford
    Head Cheer Leader / Gullo Ford Service Department
    Gullo Ford Oct 2011 - Apr 2014
    Conroe Texas
    Service Team Leader and Head Cheerleader for Gullo Ford Service Department. Increased labor sales by 65% increased net profit by 120% in one year. Built strong team and implemented many new procedures to increase production and efficiency. Staffing and resources increase of 32%. Managed and implemented CLP budget and TAP budget. Trained new warranty administrator from the ground up maintaining a perfect 126 at 83% above national average. Cut expenses by 47%. Overall employee satisfaction was the best in dealership.Ford Master CertifiedBPN Ford Master Certified
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  • Maritz Co. Trainer For Ford Motor Company
    Rgs
    Maritz Co. Trainer For Ford Motor Company Oct 2009 - Oct 2011
    Regional growth specialist for Ford Motor Company training service department personnel on the finer points of the use of the MPI and sales to include follow up and prioritizing. Extensive one on one training with advisors and reporting findings to Dealer and Ford Motor Company.
  • Miller Starnes Chevrolet/Buick
    Sales Manager/ Finance Director
    Miller Starnes Chevrolet/Buick Mar 2007 - Sep 2009
    Responsible for all structuring and submitting of deals along with working with consumer's special finance needs.Completing sales paperwork to include rebate and incentive management. Implemented new advertising campaign with expertise in radio mediaGM Master Certified.Ford Chrysler
  • Caldwell Country Chevrolet/Pontiac
    Parts And Service Director
    Caldwell Country Chevrolet/Pontiac Oct 2004 - Feb 2007
    Responsible for all facets of managing service and parts departments Hands on management and leadership skills that far exceed any manufactures standards. Raised income of service department from a $40k a month operation to $120k a month operation in less than a year.GM Master Certified.
  • Fca Fiat Chrysler Automobiles
    Service Director
    Fca Fiat Chrysler Automobiles 1995 - 2004
    View
  • Northside Ford
    Qc
    Northside Ford 1992 - 1995
    View

Joyce Henderson Skills

Reynolds Aftersales Sales Process Suspension Automotive Electronics Automotive Engineering Motorsports Automotive Dealer Management Profit Retail Inventory Management New Business Development Account Management Business Planning Forecasting Marketing Strategy Negotiation Pricing Process Improvement Purchasing Customer Satisfaction Vehicles Sales Management Automobile Customer Retention Dealers Sales Parts Team Building Automotive Aftermarket Sales Operations Management Warranty Customer Service Training Team Leadership Leadership Continuous Improvement Strategic Planning Operations Management Automotive Repair Budgets Marketing Competitive Analysis Business Strategy Cross Functional Team Leadership Business Development Culture Change Financial Statements

Joyce Henderson Education Details

  • Disney Institute Graduate
    Disney Institute Graduate
    Organizational Leadership
  • Umsl
    Umsl
    Business Administration
  • Pattonville High School
    Pattonville High School
    College/University Preparatory And Advanced High School/Secondary Diploma Program
  • Gm Leadership Graduate
    Gm Leadership Graduate
    Automotive

Frequently Asked Questions about Joyce Henderson

What company does Joyce Henderson work for?

Joyce Henderson works for Blue Labrador Culture Llc

What is Joyce Henderson's role at the current company?

Joyce Henderson's current role is Employee centric behavior gets results! Reach out to me for solutions! Employee retention equals customer retention!.

What is Joyce Henderson's email address?

Joyce Henderson's email address is jo****@****ers.com

What schools did Joyce Henderson attend?

Joyce Henderson attended Disney Institute Graduate, Umsl, Pattonville High School, Gm Leadership Graduate.

What skills is Joyce Henderson known for?

Joyce Henderson has skills like Reynolds, Aftersales, Sales Process, Suspension, Automotive Electronics, Automotive Engineering, Motorsports, Automotive, Dealer Management, Profit, Retail, Inventory Management.

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