Joyce Henson Email and Phone Number

Current responsibilitiesReconcile 6,000+ denied/rejected claims per year for over 150 clinics and 500+ providers, including Medicare, Medicaid, and commercial payers.Follow up with insurance companies to ensure processing/reprocessing and payments.Support employees with additional coaching of work techniques to support their success.Ensures accurate billing (ICD-10/CPT codes) to optimize reimbursement while adhering to all regulations. Participate in company wide projects, including payment posting. Knowledge with excel, PCD20, AGE24, PAY40/CHC rejections, AGE13, FIN14 and zero pay reports.

handled 80+ calls per day, reviewed patient claims, outstanding bills, and medical records for accuracy. Filed appeals to insurance (Commercial, government, and telehealth) worked with insurance companies to resolve claim issues or errors in TN, KY, MS, LA, AND INHandled account payments and provided information regarding outstanding balances.Contributed to all rev cycle projects.

Managed and trained staff, implemented policy and procedures for fast pace to be UCA compliant, Managed stock levels, orders, employee credentials, and employee schedule.Produced daily, weekly, and monthly financial reports like income statements, balance sheets and cash flow statements for presentation to revenue/treasury department and supervised team. Collaborated with clinic director to maintain daily operations.

Point of contact for Employers, Health care facilities and employees.Market company services.set up and maintain accounts. Collect urine, oral swab and hair samples for drug/alcohol testing. Provide random and scheduled drug and alcohol screens by collecting and analyzing urine, hair follicle and oral swab specimens. Properly label, document and prepare specimens for shipment to laboratory, complete chain of custody forms, and report results as needed. Assist in managing daily operations of collection site, such as managing inventory, client reporting, and fielding phone inquiries. DOT Certified

Create and maintain occupational medicine and workers’ compensation protocols for customers based on input from sales staff.Verify Insurance Check in and out patients/employees Ensure accuracy of new account setups and updates by reviewing setup with customers.Maintain log of protocol changes.For customers and employees, arrange for physicals, drug screens, and breath alcohol tests (BAT)Manage DOT and non-DOT drug screens charge entry, billing, auditing, and mailConduct activities preliminary to MROPrepare and audit monthly invoices for accountsLight filing of company information