Joyce Jackson Email & Phone Number

Widnes, England

CUSTOMER SERVICE OFFICE

Warrington, United Kingdom

Supervised & managed a team of 5 Material Planners responsible for purchasing & expediting of engine components from global suppliers, consolidating at UK warehouse and/or consolidating for DIRECT SHIP from origin countries to final customer locations. All work carried out on behalf of our main customer CUMMINS INC, using MRP/ERP and SUPPLY/DEMAND analysis.Set up & hold conference calls with suppliers & CEVA/CUMMINS Executive members when required.Work with Cummins Purchasing team to ensure CEVA requirements are accounted for to secure optimum purchase information for our end customers, reducing valuable LEAD TIME and MOQ/SPQ.Produce and maintain analysis & metrics reports, including KPI for both SUPPLIER & CUSTOMER.Exceeded target goal of 95% for SUPPLIER ON TIME DELIVERY, working with supply base where 100% not achieved to ensure future KPI protected. Proven problem solving ability. A keen eye for identifying customer needs and presenting appropriate solutions. Ability to gain customer trust and provide exceptional customer service, creating strong customer relationship.Implementing & updating work instructions for all processes within designated area. Provide training and quality management activities within designated area. Conduct annual performance reviews for all staff within designated area. Address all employee performance problems promptly and directly in accordance with personnel policies. Allocate work assignments and/or task responsibilities to others to maximise the company/individual effectiveness. 5 WHY - Investigate & solve problems for customer(s) proactively and provide solutions where required. Provide accurate invoicing to customer(s) in timely manner. A3 Reporting / Kaizan. Advanced knowledge of Microsoft Excel. Generate & publish reports & statistics, combining and manipulating data using formulas (graphs/pivots/tables/spreadsheets)

Warrington, United Kingdom

Responsible for large CUMMINS Japanese account, handling & processing all purchase demand and deliveries. Created and maintained DIRECT SHIP PROGRAMME for goods purchased via INDIA/CHINA/JAPAN/KOREA/TAIWAN and consolidation for final delivery at customer locations. Supply Demand Expediting exceeding contractural KPI for ON TIME DELIVERY for both supplier & customer. MRP planning (FIRM & FORECAST) including reporting & correcting exception demand exceptions.Set up & hold conference calls with suppliers & CEVA/CUMMINS members when required.Work with Cummins Purchasing team to ensure CEVA requirements are accounted for to secure optimum purchase information for our end customers, reducing valuable LEAD TIME and MOQ/SPQ.Exceeded target goal of 95% for SUPPLIER ON TIME DELIVERY, working with supply base where 100% not achieved to ensure future KPI protected. Proven problem solving ability. A keen eye for identifying customer needs and presenting appropriate solutions. Ability to gain customer trust and provide exceptional customer service, creating strong customer relationship.

Manchester, United Kingdom

Customer Account Coordinator for Plastic Moulding Department, including purchase demand, raw material, production planning & delivery.

Manchester, United Kingdom

Exporting of Chemical/Non Chemical cargo from UK throughout EU/UK/USA/ASIA.

Diploma

Education record